Solution Game Controller Doesn't Reconnect to the Bluetooth Adapter After Entering Sleep State
Hey Everyone,
We have received reports that when a Game Controller (such as PSVR2 controllers) is connected via a Bluetooth adapter, it may fail to reconnect to the computer after either the computer or the Game Controller wakes from sleep.
Applies to:
UB400 / UB4A V2
UB500 / UB5A V1/V2
UB500 Plus V1
UB500 V3
UB600 V1
Available Solution:
We are happy to share that our R&D team has released a driver update to address this anomaly. If you've run into this unexpected behavior, please download and install the latest driver, which should resolve it. Thanks so much for your continued patience and support!
Driver Download Link:
| Driver Version | Operating System |
| 3036.3036.1040_Beta | Windows 10/Windows 11 |
Installation Note:
It is recommended to install the above driver manually. For helpful instructions, please refer to How to Manually Install Adapters on Windows 10 & Windows 11
If you run into any other anomalies after installing the beta driver, please share a few more details about your experience, including:
- The model, hardware version, and current adapter driver version.
- A detailed description of the behavior.
If you’ve already tried any other troubleshooting steps, feel free to include those too!
