I searched the forums and found hard reset instructions that apparently do not apply to the 9020. Emulator page does not have 9020 available either. I have this kit. It was set up and used for a few months in a renters apartment. They decided to use a different system, so I would like to reconfigure it for use in another residence. I cant recall password to log in on the wifi part, need to reset. Theyu are not recognized by the tp PLC utility, maybe since I cant connect due to no password? I configured this, but all the passwords I have dont seem to be right? Any help would be smashing!