AX20 5G SSID disappeared - crash by Ring Door Pro?

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AX20 5G SSID disappeared - crash by Ring Door Pro?

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AX20 5G SSID disappeared - crash by Ring Door Pro?
AX20 5G SSID disappeared - crash by Ring Door Pro?
2020-10-15 19:47:03 - last edited 2020-10-16 17:20:42
Model: Archer A20  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20200326 rel.63489(5553)

Only got Archer AX20 v1.20 yesterday.  (works well while it works)

 

Today I was reconnecting my Ring Door Pro to the new router's 5G SSID when it timed out.

I came back inside and family was saying the 5G SSID disappeared.   (2.4G SSID and Ethernet still work fine)

After reboot of the router 5G SSID re-appeared.

 

I checked System Log and it cleared everything after a reboot!!   How am I going to troubleshoot what went wrong?

 

2020-10-15 12:54:11 NAT INFO [8351] FTP ALG enabled

2020-10-15 12:54:10 Traffic Statistics INFO [7428] Clear all stats because time changed

2020-10-15 12:54:10 Led Controller INFO [1131] Start to run NIGHT

2020-03-26 00:00:36 NAT INFO [8351] Initialization succeeded

 

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#1
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Re:AX20 5G SSID disappeared - crash by Ring Door Pro?
2020-10-16 18:15:21

@Yaohoo 

 

Try reloading the current firmware on the router, and also specifying the channel width and channel number. If the 5G continues to drop then the radio may have an issue.

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#2
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Re:AX20 5G SSID disappeared - crash by Ring Door Pro?
2020-10-20 12:53:10

5G SSID disappeared again today, resorting every device to use 2.4G SSID until I find a break to reboot the router.

I didn't try to re-load the firmware as it is the latest and comes with the device.

 

Also the behavior when this happens is that the admin portal becomes non-responsive.

Last time I could still get in but some features were showing error, but today I cannot even get in the admin portal 192.168.0.1.

The password prompt comes up but is stuck after log in.

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