Solution Ring Chime Pro Wont Connect to AXE5400
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I cannot seem to connect my Ring Chime Pro to my new router. My ring floodlight camera and ring doorbell connected without issue but I cannot seem to figure out why the chime won't connect. Ring sent me a new chime, thinking that was the issue, but that hasn't solved anything. Any help would be greatly appreciated.
Thank you!
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After fighting with this myself for a while I noticed that the AXE5400 tends to assign DHCP IP addresses in the upper range (in my case the chime was being given 192.168.1.220). This appears to be the part that my Chime Pro Gen 1 was having issues with. Since it's able to connect to the router temporarily it will leave a trace of itself under Advanced > Network > DHCP Server. Create a new DHCP reservation for it and just give it an IP that's in the low range, such as 192.168.1.23. This allowed my Chime Pro to connect and get past the "there seems to be a problem with your internet connection" error.
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@jesseolsen15 I had exactly the same problem with my new AXE5400 router and old Blink Chime Pro.
I have 66 devices on my AXE5400 WiFi network and they all connect just fine - except for the Ring Chime Pro. I get as far as establishing a connection with the unit via the iPhone RING app via its private WiFi address and then selecting my own WiFi network SSID and password, but after about 30 secs the Chime Pro reports verbally that the Wifi connection was successful but that there is no internet connection.
I tried the MAC address DHCP address reservation hack above but, for me, it made no difference. What DID make a difference was going to advanced/security/firewall in the AXE5400 settings and then turning off the "SPI Firewall" switch. That immediately allowed me to reconnect the Chime Pro. And the Chime Pro worked immediately with the Ring video doorbell.
Turing off the firewall made me nervous, of course, but I discovered that if I re-enabled it (after establishing the Ring Chime connection) everything carried on working just fine.
Hope this might save someone else hours of hair-tearing. :-)
Maybe the TP Link guys can schedule a fix into a future firmware release for the router firewall? Or tell the Ring Chime guys what they are doing wrong?
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Hi @jesseolsen15,
This tends to happen as a result of using some of the more advanced networking features that may not be fully supported by Ring, such as Smart Connect or it could be getting caught by some of the multimedia or firewall settings on the router.
The easiest way to get your camera connected is to use a Guest Network on the 2.4 Ghz band to connect the devices. This way any incompatibilities between the device and the 5Ghz network cannot occur. I have message you a few links that might guide you down the right path.
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@Riley_S My cameras aren't the issue. Its the chime pro (2nd generation) that won't connect. My cameras are connected without issue. I have tried to set up a 2.4ghz guest network as well, and I still get the same error from the Chime Pro.
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I'm wondering which setup step did you get stuck with when trying to connect the Ring Chime Pro to the AXE75 network. Can we have some screenshots?
How about the wireless security on the AXE75? You may try to change the security to WPA2-PSK, AES, then reboot the AXE75 and the Ring Chime Pro to determine if it will make a difference.
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I'm having the same issue with my Chime Pro. It connects to the router but then says there is a problem with my interent connection. All other ring devices work correctly.
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@mrtoma i returned my router and got the Deco Mesh ones. They connected instantly without issue so there is something within the 5400 ring doesn't like.
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I have the same issue. Both my Chime Pro (1st gen and 2nd gen) can't access internet via AXE5400. They can be able to connect to the router but saying no internet connection. All my other devices went through like a charm. It has to be AXE5400 and Chime Pro don't like each other...
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I myself don't own a Ring Chime Pro or cameras, but I'm curious how does it tell you there is no internet? Is there an error on the APP or something? Are other Ring doorbells and cameras connecting fine?
I believe there are connected to the 2.4G network, right? Is there a WMM setting on the AXE75 web settings page? Is it enabled or disabled? I found a similar thread here before that some clients won't connect to the internet if the WMM is disabled.
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The Ring Pro itself can be configured to work on a different WiFi channel than your phone, but this will cause it to lose communication with your Ring doorbell and doorbell chimes. To fix this, you can either reboot your chime with the Ring App (this will force it to change channels), or you can switch your WiFi network to a channel that is further away from your Ring WiFi network (in the case of your phone and doorbel
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After fighting with this myself for a while I noticed that the AXE5400 tends to assign DHCP IP addresses in the upper range (in my case the chime was being given 192.168.1.220). This appears to be the part that my Chime Pro Gen 1 was having issues with. Since it's able to connect to the router temporarily it will leave a trace of itself under Advanced > Network > DHCP Server. Create a new DHCP reservation for it and just give it an IP that's in the low range, such as 192.168.1.23. This allowed my Chime Pro to connect and get past the "there seems to be a problem with your internet connection" error.
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Thank you!!! I tried everything else, but setting the Ring Chime Pro (second gen) MAC address to a static, low number (in the 20s) address on the DHCP settings for the router (web portal, Advanced/ network/ DHCP) worked. Nothing else, not resetting, Bluetooth off, data off and network forgetting worked. Thank you so much! That drove me nuts as all other Ring devices connected just fine.
Abe.Normal wrote
After fighting with this myself for a while I noticed that the AXE5400 tends to assign DHCP IP addresses in the upper range (in my case the chime was being given 192.168.1.220). This appears to be the part that my Chime Pro Gen 1 was having issues with. Since it's able to connect to the router temporarily it will leave a trace of itself under Advanced > Network > DHCP Server. Create a new DHCP reservation for it and just give it an IP that's in the low range, such as 192.168.1.23. This allowed my Chime Pro to connect and get past the "there seems to be a problem with your internet connection" error.
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