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Missing all my devices list

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Missing all my devices list

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Missing all my devices list
Missing all my devices list
2020-11-30 13:24:06
Model: Deco E4  
Hardware Version:
Firmware Version: 1.4.3

Hi I'm using E4 Deco and setup my account using my old iPhone now got a new iPhone and when i logged in to the newly installed the DECO app everything is working except I couldn't find any of devices. Hopefully somebody can help me.

 

levlim

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#1
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3 Reply
Re:Missing all my devices list
2020-12-01 23:28:27

@levlim 

 

Device accessing the system should not matter.  I would recommend rebooting the main unit and checking your client device once again. 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#2
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Re:Missing all my devices list
2020-12-04 11:23:03

@Carl thanks for the reply i tried rebooting all my mesh still couldn't find my devices. :( this weekend might try and reset the devices. Hopefully that will make me see the devices.

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#3
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Re:Missing all my devices list
2020-12-04 16:58:49

@levlim 

 

Let us know the next step would be to engage the software team to possible provide a beta firmware to see if we can "track" the concern. 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#4
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