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Archer A7 keeps disconnecting

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Archer A7 keeps disconnecting

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GGWP

2021-01-25 15:57:25 - last edited 2021-01-26 17:28:41

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Archer A7 keeps disconnecting

2021-01-25 15:57:25 - last edited 2021-01-26 17:28:41

Model: Archer A7

Hardware Version: V5

Firmware Version: 1.1.0 Build 20201120 rel.50399(5553)

My Archer A7 keeps disconnecting almost every day or so, when it happens, the orange light is on for a couple of minutes and the internet will be back to normal. Below is the system log for your reference(the disconnection happened at 12:17):

2021-01-24 12:36:18 nat[11850]: <6> 211501 Initialization succeeded
2021-01-24 12:36:17 nat[11850]: <6> 211501 Initialization succeeded
2021-01-24 12:36:12 dhcpc[11432]: <6> 210054 receive ack from server with ip 75.x.x.x, options(serverid=47.37.183.1;lease=22938;subnet=255.255.254.0;router=75.x.x.x;dns=71.10.216.1 71.10.216.2;)
2021-01-24 12:36:12 dhcpc[11432]: <6> 210053 send select request with options(cliid=01/3c:84:6a:16:8f:88:;reqip=75.x.x.x;serverid=47.37.183.1;)
2021-01-24 12:36:12 dhcpc[11432]: <6> 210052 receive offer from server with ip 75.x.x.x, options(serverid=47.37.183.1;lease=22938;subnet=255.255.254.0;router=75.x.x.x;dns=71.10.216.1 71.10.216.2;)
2021-01-24 12:35:36 dhcpc[11432]: <6> 210051 send discover with ip 0.0.0.0 and flags 8000
2021-01-24 12:35:10 dhcpc[10682]: <6> 210056 teardown and release
2021-01-24 12:34:22 dhcpc[10682]: <6> 210051 send discover with ip 0.0.0.0 and flags 8000
2021-01-24 12:27:22 nat[4569]: <6> 211501 Initialization succeeded
2021-01-24 12:27:21 nat[4569]: <6> 211501 Initialization succeeded
2021-01-24 12:27:18 dhcpc[18263]: <4> 210153 send dhcp release ip 75.x.x.x
2021-01-24 12:27:18 dhcpc[18263]: <6> 210056 teardown and release
2021-01-24 12:24:03 dhcps[3918]: <6> 212054 send ack ip 192.168.0.107 and dns 192.168.0.1 to e0:d4:e8:1a:2b:01
2021-01-24 12:24:03 dhcps[3918]: <6> 212053 receive request ip 192.168.0.107 from e0:d4:e8:1a:2b:01
2021-01-24 12:17:31 dhcps[3918]: <6> 212054 send ack ip 192.168.0.107 and dns 192.168.0.1 to e0:d4:e8:1a:2b:01
2021-01-24 12:17:31 dhcps[3918]: <6> 212053 receive request ip 192.168.0.107 from e0:d4:e8:1a:2b:01

4 Reply

GGWP

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2021-01-25 17:48:13

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Re:Archer A7 keeps disconnecting

2021-01-25 17:48:13

Here is another disconnection system log happened today at 9:40

2021-01-25 09:42:19 dhcps[3918]: <6> 212053 receive request ip 192.168.0.107 from e0:d4:e8:1a:2b:01
2021-01-25 09:40:14 dhcps[3918]: <6> 212054 send ack ip 192.168.0.107 and dns 192.168.0.1 to e0:d4:e8:1a:2b:01
2021-01-25 09:40:14 dhcps[3918]: <6> 212053 receive request ip 192.168.0.107 from e0:d4:e8:1a:2b:01
2021-01-25 09:39:55 dhcps[3918]: <6> 212054 send ack ip 192.168.0.107 and dns 192.168.0.1 to e0:d4:e8:1a:2b:01
2021-01-25 09:39:55 dhcps[3918]: <6> 212053 receive request ip 192.168.0.107 from e0:d4:e8:1a:2b:01

Tony

2021-01-26 17:24:01

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Re:Archer A7 keeps disconnecting

2021-01-26 17:24:01

@GGWP

For your security, please edit out your public IP which starts with 75.x.x.x.

If you happen to have a cable modem, I would log into that and see what the system logs show on that. Mainly looking to see if you have any critical 3 or critical 4 errors. If you do, that may explain why you are getting random internet drops. The modem is saying the internet signal that is going to it is not stable. I would reach out to the ISP and specifically mention the random drops and the errors you are seeing.

In the meantime, your router internet light turning amber is indicating an internet connection has stopped. The router still "sees" a connection as it is amber, but no connection to the outside world. Try swapping the Ethernet cable with another if you happen to have another one.

pearsontrey

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2021-10-07 13:29:39

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Re:Archer A7 keeps disconnecting

2021-10-07 13:29:39

@Tony Did you find a fix? My AC1750 keeps disconnecting and the system log show the teardown & release the same of the above.

Kevin_Z

2021-10-11 11:13:51

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Re:Archer A7 keeps disconnecting

2021-10-11 11:13:51

@pearsontrey

Have you checked the modem log as suggested by Tony? BTW, who is your ISP?

Ensure the modem internet connection is stable by connecting a computer to the modem directly and monitor for hours.

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GGWP

2021-01-25 15:57:25 - last edited 2021-01-26 17:28:41

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