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My Archer AX 11000 keeps dropping connection

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My Archer AX 11000 keeps dropping connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

johnenock

2021-10-25 17:59:56

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Registered: 2021-10-25

My Archer AX 11000 keeps dropping connection

2021-10-25 17:59:56

Model: Archer AX11000

Hardware Version: V1

Firmware Version: 1.2.3 Build 20210719 real. 14861

My Archer AX11000 worked for close to a year without any dropped service. Now, I can not connect to the internet about 6 times a day without resetting the router. The only thing different is my cable internet provider replaced a cable on the exterior of my house. The modem always has a signal and I watched them test the wireless signal when they were here and it is very strong. Any ideas?

1 Reply

Kevin_Z

2021-10-29 09:02:13

Posts: 21587

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Registered: 2018-12-24

Re:My Archer AX 11000 keeps dropping connection

2021-10-29 09:02:13

@johnenock

May I know who is your ISP? I would suggest connecting a PC directly to the ISP modem via Ethernet bypassing the router and determine if you have a router issue or a modem/ISP issue.

You can also log into your modem, and look at its logs, see if there are any entries for critical 3 or critical 4 errors. Those errors will give a user disconnects in internet, but they tend to be random throughout the day. In your case it is very specific, but worth a look.

You can also follow this guide to troubleshoot:

[Troubleshooting] Router Disconnects from Internet

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johnenock

2021-10-25 17:59:56

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Registered: 2021-10-25

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My Archer AX 11000 keeps dropping connection

My Archer AX 11000 keeps dropping connection

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