Archer C6U V1 MU-MIMO Frequent Connection Loss

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Archer C6U V1 MU-MIMO Frequent Connection Loss

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C6U V1 MU-MIMO Frequent Connection Loss
Archer C6U V1 MU-MIMO Frequent Connection Loss
2022-02-22 06:28:04
Model: Archer C6U  
Hardware Version: V1
Firmware Version: 1.0.4 Build 20201230 rel.53346(4555)

Hi,

 

I am facing frequent disconnections. See below ping test. Its quite frequent and is irritating, I can't hear people completely on the call or get kicked off the call. Also the call issue happens with teams, zoom and whatsapp.

 

TP-Link

 

By the way, I have an old tplink router ( TL-WR840N ), with this router I never face disconnections like this. I also see other posts on this forum (for other models) with the same issue. Some of them have received FW updates to fix the issue. Is there a fix for C6U and where can I get it?

 

-DJ

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Re:Archer C6U V1 MU-MIMO Frequent Connection Loss
2022-02-24 08:14:36

Hi @DJ_M    

Thanks for reaching out to us. 

According to your description, it seems that your Archer C6U has unstable connection issue. 

For this issue, we would like to collect some information first so that we can locate the issue quickly and provide you some suggestions.

Does this issue occur to wireless connection only, or both wireless and wired connections?

If this issue occurs with a wireless connection, please refer to: Troubleshooting: Unstable wireless connection on TP-Link router
If both the wired connection and wireless connection are unstable, please refer to:  Troubleshooting: Unstable connection on the TP-Link router

If the suggestions on the 2 guide cannot resolve the issue, please get back to us and let us know the exact situation of yours, as well as the result of troubleshooting you've done.

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