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Red light is on but the reset button doesn’t work

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Red light is on but the reset button doesn’t work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Red light is on but the reset button doesn’t work
Red light is on but the reset button doesn’t work
2022-11-08 07:11:19

I have the S4 model. One of them has the red light on but I can't reset it using the button at the bottom. I've tried unplugging it and trying again but it doesn't work. How do I reset it?

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Re:Red light is on but the reset button doesn’t work
2022-11-10 07:17:18

  @BMcDowall 

Hi, welcome to the community.

" can't reset it using the button at the bottom",  Did you mean when holding the reset button, there is no change to LED status? 

Please refer to the suggestions here to see whether S4 could get into firmware recovery mode： Power off Deco and use the pin to press and hold the reset button until powering Deco back.

If it is successful,  you would be able to see the LED changes：

Model

Hardware Version

LED status
when entering firmware recovery mode

LED status
when upgrading firmware

LED status
when upgrade is finished

manual reboot
after firmware recovery

Deco M4/E4/S4

V1/V2

solid green

solid green

solid green

yes

 

How to use firmware recovery if the Deco become brick

Best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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