NEW Deco 6e XE75 keeps going red

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NEW Deco 6e XE75 keeps going red

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
NEW Deco 6e XE75 keeps going red
NEW Deco 6e XE75 keeps going red
2022-12-03 18:13:06

The main router connected to the modem keeps going red 2 to 3 times an hour for one minute and then goes back to green. Firmware is current. All cables are new. This is going to be a big problem when I go back to work on Monday. Any ideas? 

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Re:NEW Deco 6e XE75 keeps going red
2022-12-05 05:48:51 - last edited 2022-12-05 05:56:17

  @VSP3818 

Hi, May I know who is your internet service provider?

Have you experienced any disconnection issues before installing Deco XE75?

Could you please help me save a picture of the IPV4 settings on the Deco APP>More>Internet connection>IPV4 when Deco turned red again?

And there are some suggestions for your reference:

1. change the WAN DNS to 8.8.8.8/8.8.4.4: https://www.tp-link.com/support/faq/1855/

2. Connect the main ISP modem to another Ethernet port on the main Deco XE75.

I noticed that you have also sent an email to our Technical support. please also refer to the email for more assistance.

 

Thank you very much.

Best regards.

 

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