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home shield pro

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home shield pro

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home shield pro

wase4711

2023-06-04 00:51:44

Posts: 49

Helpful: 22

Solutions: 1

Stories: 0

Registered: 2023-05-22

home shield pro

2023-06-04 00:51:44

Model: Deco BE95

Hardware Version:

Firmware Version: 1.07

signed up for the one year plan, got an error while trying to activate it, saying it might take up to 48 hours to activate; went online to chat, and the lady had no clue why it wasnt activating..

Any suggestions on what to do?

thanks

3 Reply

David-TP

2023-06-05 06:34:59

Posts: 13789

Helpful: 1988

Solutions: 1612

Stories: 9

Registered: 2020-04-14

Re:home shield pro

2023-06-05 06:34:59

@wase4711 Hi, welcome to the community.

It seems the case has been fixed already after checking the support record and It might be a one-time issue.

Later if any further assistance is needed, please feel free to update here.

Best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.

wase4711

LV2

2023-06-05 13:11:39

Posts: 49

Helpful: 22

Solutions: 1

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Registered: 2023-05-22

Re:home shield pro

2023-06-05 13:11:39

@David-TP thanks, you are correct, that problem has been fixed!

wase4711

LV2

2023-06-08 13:07:32

Posts: 49

Helpful: 22

Solutions: 1

Stories: 0

Registered: 2023-05-22

Re:home shield pro

2023-06-08 13:07:32

@David-TP hi David;

Well, checked this morning and home shield pro is not working again

same message "something has gone wrong, we are working to as fast as we can to fix it, blah blah blah"

I dont mind paying for a premium solution, but it needs to work most of the time, and this doesnt.

Any suggestions or any alternatives for me to try?

thanks

wase4711

2023-06-04 00:51:44

Posts: 49

Helpful: 22

Solutions: 1

Stories: 0

Registered: 2023-05-22

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home shield pro

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