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Deco App Widget on iOS not working

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Deco App Widget on iOS not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco App Widget on iOS not working
Deco App Widget on iOS not working
2023-09-22 14:06:24
Model: Deco X50  
Hardware Version:
Firmware Version: 1.2.7

The Deco App Widget on iOS stopped working completely the other day. It does not show any data feed and is just blank. 

 

The issue seems limited to the widget as the App and all other functionality works fine.

 

Re-starting phone, upgrading software, re-installing, etc. does not help. 

 

All other widgets work fine, so there seems to be an issue with the Deco widget itself.

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#1
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3 Reply
Re:Deco App Widget on iOS not working
2023-09-25 02:31:35 - last edited 2023-09-25 03:07:17

  @JasViljoen 

Hi, Thank you very much for the feedback.

Could you please refer to this link to help me submit the APP log here:

How to submit Deco APP log

And can I have a screenshot of the Deco APP Widget data?

Wait for your reply and best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#2
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Re:Deco App Widget on iOS not working
2023-12-17 13:59:40
T
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#3
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Re:Deco App Widget on iOS not working
2023-12-17 14:01:06

David-TP wrote

  @JasViljoen 

Hi, Thank you very much for the feedback.

Could you please refer to this link to help me submit the APP log here:

How to submit Deco APP log

And can I have a screenshot of the Deco APP Widget data?

Wait for your reply and best regards.

  @David-TP 

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#4
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Helpful: 4

Views: 1144

Replies: 3

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