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XE75 pro stucked in solid blue

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XE75 pro stucked in solid blue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
XE75 pro stucked in solid blue
XE75 pro stucked in solid blue
2023-10-26 20:40:03 - last edited 2023-10-26 20:47:30
Model: Deco XE75 Pro  
Hardware Version: V2
Firmware Version: N/A

Hi,

 

My xe75 pro is stuck in solid blue.

 

Tried to unbrick it (this https://www.tp-link.com/us/support/faq/2958/), but my PC can't reach ip of the router.

 

After holding reset and power on the unit the color changes from yello to solid blue.

 

Even if I try to connect from my pc to router to 192.168.0.1 I am unable to reach it because I get timeout error.

 

The unit stays in solid blue for a long time.

 

I believe the root of the problem was when I have connected 3 units to the network, each unit tried to update firmware and this one was not successful.

 

What else can I do? It's brand new

 

Thanks,

 

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3 Reply
Re:XE75 pro stucked in solid blue
2023-10-27 10:34:58

  @Diablik Do you have a smartphone with the Deco app?

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#2
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Re:XE75 pro stucked in solid blue
2023-10-27 19:38:37

  @yves_b of course I have the app.

new deco is never found

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#3
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Re:XE75 pro stucked in solid blue
2023-10-30 11:34:36

  @Diablik 

Hi, Did the problematic Deco respond to the factory reset(just holding the reset pinhole for 1s, not firmware recovery -holding until Deco was powered on)? Will it turn to blanking blue in the end?

By the way, have you configured a static IP address(192.168.0.xxx) on the computer in order to get into the firmware recovery web UI-192.168.0.1?

 

If this Deco did not respond to the factory reset, and could not get into the firmware recovery UI, I think you could start a warranty claim here:

https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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