Quest 3 keeps disconnecting from BE95

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Quest 3 keeps disconnecting from BE95

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Quest 3 keeps disconnecting from BE95
Quest 3 keeps disconnecting from BE95
2023-11-04 13:22:53
Model: Deco BE95  
Hardware Version: V1
Firmware Version: 1.0.11 Build 20230829 Rel. 74024

Hi,

 

My Quest 3 keeps disconnecting from wifi. This issue appeared as soon as I installed my new BE95. Please fix this!

 

Thank you

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#1
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4 Reply
Re:Quest 3 keeps disconnecting from BE95
2023-11-06 06:08:20 - last edited 2023-11-06 08:50:07

  @Majed- 

Hi, welcome to the community.

Is the Quest 3 connected to the 6GHz of Deco BE95?

How about the dropping frequency of the Quest 3?

May I know your current Meta Quest version?---https://www.meta.com/help/quest/articles/whats-new/release-notes/

By the way, apart from Meta Quest 3, do you have other 6GHz compatible devices?

 

Later I would like to follow up on your case via email. Please check whether you can receive my email later.

Thank you very much and best regards.

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#2
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Re:Quest 3 keeps disconnecting from BE95
2023-11-08 08:13:41

  @David-TP 

 

My 6Ghz network is named the same as the other frequencies and MLO. So I assume that it's able to switch between them . As I write this it's connected to 5Ghz on the main deco upstairs as opposed to 6Ghz on the deco right next to it.

 

The disconnection becomes problematic in online gaming. Whereas watching a video with a split second of an offline connection isn't. I have a Pixel 6 and a PS5 if any of them could be of use...

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#3
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Re:Quest 3 keeps disconnecting from BE95
2023-11-08 08:37:30

  @Majed- 

Thank you very much for the reply and I also received the email.

Please also try to update the email with the Meta Quest version--https://www.meta.com/help/quest/articles/whats-new/release-notes/.

By the way, since Deco BE95 is currently only available in the US, did you purchase both Deco and Meta Quest 3 from the US?

Thanks again for your cooperation and support.

Best regards.

 

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#4
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Re:Quest 3 keeps disconnecting from BE95
2023-11-08 09:46:44

  @David-TP Thank you for supporting me. Will do. Yes both are purchased from the US.

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#5
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