Deco parental controls not registering time spent on linked device

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Deco parental controls not registering time spent on linked device

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco parental controls not registering time spent on linked device
Deco parental controls not registering time spent on linked device
2024-01-04 19:19:18 - last edited 2024-01-04 22:51:40

I have just set up deco parental controls. I made an account (child's account) and linked our Samsung tv to it, which is running on an Amazon fire stick. The device is showing up on the client list when it's online and is attached to the correct account. It shows up as being online when it's turned on. I have set time limits and bedtimes but nothing is working. Whatever I do (reset time zone to UK, reboot deco, apply new firmware) it just doesn't register any time as being spent online - shows the full set time as still being available eg 0 minutes used out of 1hr 30mins. It also doesn't turn off at the bedtime I set or let me block use. The Amazon fire stick/tv is the only device I have linked to that account. Driving me a little crazy! Can anyone help. 

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Re:Deco parental controls not registering time spent on linked device
2024-01-05 06:49:36

  @Marps 

Hi, could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Have you tried to delete the current profile and create a new one?

By the way, if you try to create a parental control profile for another device, would you have the same issue?

Wait for your reply and best regards.

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