Cannot configure 6ghz band
I just purchased and installed the Axe5300. I'm having trouble configuring the 6ghz band. It has no SSID and is grayed out with a message that it is "temporarily unavailable when exiting ECO mode", but I didn't change ECO mode (and in fact can't even find ECO mode in the settings). Doing a search online, it appears that it's supposed to show up in the More module, but mine has Deco Lab, Reports, Block List and QoS instead of ECO Mode. I have tried to reboot the app, reboot the hardware and reboot both.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi All, Thank you very much for the feedback and APP logs. Your cooperation is highly appreciated.
It appears that all the previous feedback is about Deco IOS APP 3.7.5. The latest Deco iOS APP version - 3.7.11 version has fixed this issue. Please make sure your Deco APP is up-to-date.
Applied to:
Deco XE75/XE75 Pro+ Deco IOS APP 3.7.5
Phenomenon Description:
When trying to modify the 6GHz WiFi settings on the Deco APP, the customer might come across the following error:
"The 6GHz network is temporarily unavailable when exiting ECO mode", while the current firmware of Deco doesn't support ECO mode yet.
Solution
- The latest Deco iOS APP version - 3.7.11 version has fixed this issue. Please make sure your Deco APP is up-to-date.
- Copy Link
- Report Inappropriate Content
Hi, Can I have a screenshot that "It has no SSID and is grayed out with a message that it is "temporarily unavailable when exiting ECO mode""?
Please also refer to this link to help me submit the APP log:
The current firmware for Deco XE5300_v2_1.2.6 hasn't added ECO mode yet.
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
I used the instructions to upload the app logs and the screenshot through the app. Let me know if you need me to post anything here too.
- Copy Link
- Report Inappropriate Content
Hi, Thanks for the update. I have received your logs and will forward them to the engineers for further analysis.
Can I have a more clear picture of the error message? I find the attached picture is quite blurry.
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP I have the same issue, installed AXE5400 yesterday and can not use 6 Ghz network.
- Copy Link
- Report Inappropriate Content
Thank you very much for the picture.
Could you please help me submit the APP log as well:
The engineers are working on this issue and If there is any update, I will update here as soon as possible.
Best regards.
- Copy Link
- Report Inappropriate Content
@stimbuktu any fix for this? I am having the same issue.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Thank you very much for the feedback. Could you please also help me submit the APP log here:
I tested on my side with Deco XE75_v2.6-1.2.3 Build 20231011 Rel. 60272+ Deco APP 3.7.5. Unfortunately, the 6GHz can be enabled properly with no error.
So far, the root cause is still unclear.
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 4034
Replies: 26
Voters 1