Solid red light upon start up

Solid red light upon start up

Solid red light upon start up
Solid red light upon start up
2024-05-30 11:03:20

Hello

Just purchased the deco xe75 pro. After following instructions provided (power off modem, connect only xe75 pro, power on both) I get through the set up manager all the way to the point where it has me create and connect to a network. When I reach this point, the deco goes from solid blue to red and it will not connect. I've tried multiple times power cycling both units. It is a brand new modem (nighthawk cm1200) that was just activated by cox cable. I have internet service when connected to modem via ethernet. Please help as there are no troubleshooting options provided in box. 

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Re:Solid red light upon start up
2024-05-30 23:03:07

  @Rjh89 

 

Try powering off and unpluging the modem and router for 10 min. Plug in modem, power up and wait a few, the plug in the router, power it up and see if it connects in a few. 
 

I suspect you are not getting the IP from the ISP to the router. 

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