Tether app, Parential controls Bonus time no longer in the app??

Tether app, Parential controls Bonus time no longer in the app??

Tether app, Parential controls Bonus time no longer in the app??
Tether app, Parential controls Bonus time no longer in the app??
2024-08-20 12:10:04
Model: Archer AX73  
Hardware Version:
Firmware Version: 1.3.6

I have Homeshield subscription.  After installed the latest Tether app 4.7.11, the "Adjust" button does not show up in the Parental controls section of the app.

 

How do I go about getting that feature back?  Why would that get removed from the app?

 

 

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#1
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6 Reply
Re:Tether app, Parential controls Bonus time no longer in the app??
2024-08-21 01:40:28

  @jechambe 

Hi, can I have a screenshot of the current page of parental control settings?

- Do you mean the "Adjust" option to add extra time reward, such as?

download?fdId=18aa7a5e4ecf65146e819a74131b94e9&picthumb=big&isSupportDirect=false

Wait for your reply and best regards.

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#2
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Re:Tether app, Parential controls Bonus time no longer in the app??
2024-08-21 11:54:26

  @David-TP 

 

 

Hi David, 

 

Yes, That is what I am referring to.  The "Adjust" option used to show up, I thought in the older version of the App it was called Bonus.  But here is the screenshot of my app.  In this screenshot, I am logged into the app with my Homeshield account.  It does not show the Adjust button. 

 

d9596cc8977b4e50a462735f02f5ca6f

 

Thank you for any help in figuring this out.  

 

Jesse. 

 

 

 

 

David-TP wrote

  @jechambe 

Hi, can I have a screenshot of the current page of parental control settings?

- Do you mean the "Adjust" option to add extra time reward, such as?

download?fdId=18aa7a5e4ecf65146e819a74131b94e9&picthumb=big&isSupportDirect=false

Wait for your reply and best regards.

 

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#3
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Re:Tether app, Parential controls Bonus time no longer in the app??
2024-08-22 06:49:41

  @jechambe 

Hi, Thanks for the update.

I was wondering if you created a new parental control profile, will there be a "Bonus or Reward" option?

(Please make sure that you have set a Time Limit.)

 

Wait for your reply and best regards.

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#4
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Re:Tether app, Parential controls Bonus time no longer in the app??
2024-08-22 16:34:55

  @jechambe 

Hi David, 

 

I created a new Parental Controls profile, named it "Testing", and assigned it a device on my network, a printer.   I gave it two and 1/2 hours of time.  I still do not see the ADJUST option. 

 

 

pic1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I dont know what else to try to do ?

 

Thanks for your help.   

 

Jesse 

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#5
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Re:Tether app, Parential controls Bonus time no longer in the app??
2024-08-23 01:39:41

  @jechambe 

Hi, Thank you very much for the further update.

I'd like to escalate your case to the senior engineer for further assistance.

Please check whether you can receive my email later.

Best regards.

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#6
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Re:Tether app, Parential controls Bonus time no longer in the app??
2024-08-23 12:07:32

  @jechambe 

 

Yes, I received an email from the engineer.  I am coresponding with him via email now. 

 

Thank you. 

Jesse

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#7
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