Can't Remove wifi Network

Can't Remove wifi Network

Can't Remove wifi Network
Can't Remove wifi Network
2024-09-28 04:21:15
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version:

I had an issue with the latest update which cause the system to be unstable. I deleted my deco wifi network and attempted re-added a new network with same name and password. Unfortunately when I tried to add the network back through the app, I get a message that I need to use a different name for the new network due the another deco device has the same name. I checked both my pixel phone and PC and sure enough it still listed in the available wifi network. i see all  three of my old network(2.4/5, 6  and lot). They are not showing up in my saved phone, PC network anymore so I can't delete them. It also not showing up in the deco app.  How can I remove these ghost deco networks? 

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#1
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11 Reply
Re:Can't Remove wifi Network
2024-09-28 05:12:56

  @LocoBear 

 

You need to reset every deco you own by pressing the reset button on the bottom of each deco for one second. You will know they are rest when they start flashing blue. Once they are flashing blue unplug all the units expect your main deco 

 

Now set up your main deco with your old SSID and password. Once the main unit is set up you can start adding your other decos back into the network

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Can't Remove wifi Network
2024-09-28 13:31:31

  @LocoBear 

 

Do I re-add using the app or log in on my phone or PC using the old network that in my available wifi?

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#3
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Re:Can't Remove wifi Network
2024-09-28 14:08:50

  @LocoBear 

 

You should be able to use the deco app 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Can't Remove wifi Network
2024-09-28 16:15:30
It found the deco but not the old network. Now it can't find can't connect to the Internet. It just flashes blue. I know the internet was working. It had the solid green light on this morning .No outage and my modem is working. I went ahead and factor reset as recommended in the previous conversation.
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#5
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Re:Can't Remove wifi Network
2024-09-28 16:17:03 - last edited 2024-09-28 16:19:03

  @LocoBear 

 

When you reset all the decos they will flash blue you need to go into the deco app and start the set up process during set up it should ask you to give your network a name and a password this is where you will enter the name of your old network and its password  

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#6
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Re:Can't Remove wifi Network
2024-09-28 17:15:44

  @HelpFixDecoApp 

4149484

 

I have already tried adding via the app.  It comes back no Internet connection and fails to add. My modem is working. Don't know what else to do.

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#7
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Re:Can't Remove wifi Network
2024-09-28 17:18:04

  @LocoBear 

 

When you open the app now what is the first screen you see? Are you getting any error messages in the app?

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#8
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Re:Can't Remove wifi Network
2024-09-28 18:29:01

  @HelpFixDecoApp 

So What I see when I start the app. Let begin, select model, start up instructions, then start the connection button, it starts search for the deco. It finds and ask permission to to connect it connects and start searching for the deco and that where it stops and can't connect. No error message 

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#9
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Re:Can't Remove wifi Network
2024-09-28 18:59:54

  @LocoBear 

 

When your trying the set up process what color is the light on the front of the deco your tring to set up? Also did you reset every deco by pressing the reset button on the bottom for one second? 

 

Make sure all units are reset and unplug expect for the deco that is directly connected to your modem 

 

If none of that helps try installing the deco app on another phone/tablet and see if you can do the set up from that phone/tablet 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#10
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Re:Can't Remove wifi Network
2024-09-29 23:57:56

  @HelpFixDecoApp 

 

Thank you for your help. I figured out the problem. Two issues, conflicting info from frontier about an outages in my area and whether my modem was working. Also a  deco I didn't know about not reset and unplugged.  I am back up. Hopefully no more issues. Thanks again for your help.

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#11
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