During setup, I can't get past the "Looking for Deco" screen
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
During the setup using the DECO app, I can't get past the "Looking for Deco" screen. The unit is blinking blue and is working since I can find it on my WiFi list and connect to it. But I cannot get past the Looking for Deco screen to name my network or change settings. I have swapped out the units for a different one (I have the 3 pack) and I have tried using a few phone and a tablet to do the setup. PLEASE HELP! I have no WiFi since my router died and this is the replacement. I don't want to send it back and get something else but I have to get WiFi up and running.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I would first recommend going to the settings on your phone, and find the Deco app at the bottom of the screen.
There will be additional permissions that may have not been properly enabled for the app, such as Bluetooth or Location permissions.
Also make sure that you have disabled any sort of adblocking or VPN software on your phone as this can affect the process. While it often affects our Smart Home device setup, you could also try to disable the Private addressing setting for your device when you are connected to the Deco Wi-Fi.
If you are using Android, and the Looking for Deco Screen does not appear to be animated, try this solution until a fix is officially pushed to the next app update:
1. Turn off the Remove animation feature on Settings > Accessibility.
2. Set the Animator duration scale to Animation scale 1x if the phone has enabled the Developer options
- Copy Link
- Report Inappropriate Content
@Thuemmler I'm having the same issue this morning trying to add a forth X55 too a network of three set up months ago. I will post here if I figure it out.
- Copy Link
- Report Inappropriate Content
I would first recommend going to the settings on your phone, and find the Deco app at the bottom of the screen.
There will be additional permissions that may have not been properly enabled for the app, such as Bluetooth or Location permissions.
Also make sure that you have disabled any sort of adblocking or VPN software on your phone as this can affect the process. While it often affects our Smart Home device setup, you could also try to disable the Private addressing setting for your device when you are connected to the Deco Wi-Fi.
If you are using Android, and the Looking for Deco Screen does not appear to be animated, try this solution until a fix is officially pushed to the next app update:
1. Turn off the Remove animation feature on Settings > Accessibility.
2. Set the Animator duration scale to Animation scale 1x if the phone has enabled the Developer options
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Yep - that fixed it for me too!
- Copy Link
- Report Inappropriate Content
THANKS!!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 857
Replies: 5
Voters 0
No one has voted for it yet.