Daily time allowance not tracking YouTube

Daily time allowance not tracking YouTube

Daily time allowance not tracking YouTube
Daily time allowance not tracking YouTube
Saturday
Model: Deco X20  
Hardware Version:
Firmware Version:

On the latest firmware and recently subscribed to the enhanced parental controls. When setting time limits on my Roku TV, the router barely tracks any YouTube time. So for example, after watching for an hour the router only shows 5-10 minutes of time has been used up. Seems like the TV may be downloading videos in large, infrequent blocks, and so the router only detects usage when those downloads occur.

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Re:Daily time allowance not tracking YouTube
Saturday

  @MaoZedong 

 

It's the weekend for the staff that monitors the forums going to get you over to support so the engineers can take a look at this.

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

 

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 846042] Daily time allowance not tracking YouTube

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/846042

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

 In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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