Existing Network Not Showing Up on Phone

Existing Network Not Showing Up on Phone

Existing Network Not Showing Up on Phone
Existing Network Not Showing Up on Phone
6 hours ago

I trying to edit the settings of my currently functioning network on my phone, but it does not show up on my phone. The app only shows initial startup. I have made sure that I am using the correct account and nothing I have tried has work. I am not sure what to do from here.

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#1
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Re:Existing Network Not Showing Up on Phone
5 hours ago

  @DDYT 

Hi, can I have the model number of your Deco?

Did you have any other TP-Link email ID?

Wait for your reply.

Best regards.

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#2
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Re:Existing Network Not Showing Up on Phone
4 hours ago - last edited 4 hours ago

  @David-TP It is a Deco S4R AC 1200. I checked my other email to be sure, and when I tried to do a password reset on the other email it said there was not an account under that email. I also tried the web portal for the Deco and when it asked for the password associated with the account it was the password for the account I am using.

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#3
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