Yes, that's correct

@Dollactica I'm also being told to login. And to press login. Just press it. That should miraculously do something.I hope my level of frustration is showing. It's kinda high right now.

@ArcherC8 They don't seem to be able to do anything either. They keep bouncing me around from tech to tech. I bought the router on 10/10. It's now 11/1 and they have no idea so far.They keep telling...

I bought a "new" router online from Newegg "out of box." So I'm assuming an employee logged in with their email or it was returned to the store. Either way, I cannot bind my tp-link ID to the thing....