Should I start the process of returning the x20?

@Tony Thanks but the process died on step 2. When powering on the unit while holding the reset button the LED was a solid green and didn't change until the unit was rebooted. Do I have any other...

One of my X20s started flashing red and had lost connection to the network. From the app I removed the unit and attempted to reset via rhe reset button. Nothing happened. Now, the LED goes from solid...