Ok I checked it and replied to the email. Doesn't this mean a support person will be replying to me via my emails? In the meantime, I took some screenshots and posted them above in reply to your last...

@Kevin_Z Is there a faster way to talk to support? Not trying to be rude, but this is taking forever waiting days for responses.

@Kevin_Z Reset hasn't changed anything. Still getting bad fluctuating signal. Maybe the unit has gone bad already? - Also I changed the 5G channels name to have an underscore 5G at the end.

@Kevin_Z Here is the firmware version. About to test after a reset, now that I have disabled Smart Connect it reappeared.

Thank you that was right! @Magster

@Kevin_Z I did the factory reset and now something very strange is happening. It's not showing the 5ghz at all anymore.