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AX1800 5Ghz Signal Problem

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AX1800 5Ghz Signal Problem

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AX1800 5Ghz Signal Problem
AX1800 5Ghz Signal Problem
2021-07-14 21:32:59 - last edited 2021-07-14 21:34:06

I've been using the AX1800 for a couple of months now. Been working super great, just like my last TP-Link. I was only getting 866MBps with my old one on Virtual Desktop, so I upgraded to this one so I could get a steady 1200MBps for using my Quest 2 wirelessly with PCVR. No issues at all until now. Never seen it dip below 1200 ever. I'm the only one on the channel, password protected. 2 family members use ethernet. No home close to mine. I stand 6 feet from the router with no walls in between. Updated firmware recently. Rebooted router of course.

 

All of a sudden last week now my signal is 600 max and keeps dipping below 200. I've been searching for answers and trying to troubleshoot and nothing is working. I'm frustrated and just want to play my PCVR games. I've heard sprinkles of others having similar issues, but no talk of solutions. If anyone could help, I would really appreciate it. Thanks.

 

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#1
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11 Reply
Re:AX1800 5Ghz Signal Problem
2021-07-15 03:39:12

@CrimsonRelic 

 

Have you tries to reset the router to factory defaults, reconfigure it from scratch, leave all the settings by default, then test the speed again?

 

You can also try to disable the OFDMA on the router, it seems it is enabled as per the screenshot you provided.

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#2
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Re:AX1800 5Ghz Signal Problem
2021-07-15 16:47:00

@Kevin_Z I have been running it default the whole time until the issue happened. I will try to factory reset and the other option as well later today and get back here.

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#3
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Re:AX1800 5Ghz Signal Problem
2021-07-15 20:37:39

@Kevin_Z I did the factory reset and now something very strange is happening. It's not showing the 5ghz at all anymore.

 

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#4
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Re:AX1800 5Ghz Signal Problem
2021-07-16 06:52:40

@CrimsonRelic 

 

That's weird. Try to reset the router one more time, check again if you can find the 5G signal in default mode. You can run Wi-Fi analyzer to check if the router still broadcasts the 5G signal.

 

BTW, can we have the current firmware version number on the router page?

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#5
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Re:AX1800 5Ghz Signal Problem
2021-07-17 04:08:41
The difference is that the reset turned on the Smart Connect option. With this on, the router manages both 2.4 and 5 in the most efficient way (supposedly). I'm here because my speed is stuck at 100 mbps on a 500 mbps fiber line so I know nothing about making things faster, just why you're not seeing the 5.0.
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#6
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Re:AX1800 5Ghz Signal Problem
2021-07-17 22:07:06 - last edited 2021-07-17 22:23:28

Thank you that was right! @Magster

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#7
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Re:AX1800 5Ghz Signal Problem
2021-07-17 22:22:47

@Kevin_Z Here is the firmware version. About to test after a reset, now that I have disabled Smart Connect it reappeared. 

 

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#8
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Re:AX1800 5Ghz Signal Problem
2021-07-17 22:59:01 - last edited 2021-07-17 23:10:31

@Kevin_Z Reset hasn't changed anything. Still getting bad fluctuating signal. Maybe the unit has gone bad already? - Also I changed the 5G channels name to have an underscore 5G at the end.

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#10
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Re:AX1800 5Ghz Signal Problem
2021-07-19 18:19:24

@Kevin_Z Is there a faster way to talk to support? Not trying to be rude, but this is taking forever waiting days for responses.

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#11
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Re:AX1800 5Ghz Signal Problem
2021-07-20 02:15:54

@CrimsonRelic 

 

Sure. Please check the PM.

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#12
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