@Researcher78 This could indicate that your host router is blocking or filtering the MAC address of the Range Extender. You can test this, especially if MAC filtering is enabled by setting a black...

@fried56 Take a look at the support video we have for the product found here. If the wiring in your home does not match the standards used in our video it would be advised that you do contact an...

@GaPeachNanny Okay if you can, because i don't like asking people to give there names publically, DM me your name and the days you contacted our team via chat. I will have the support center...

@GaPeachNanny Do you have a case or ticket number from when you worked with official support?

@GaPeachNanny You contacted a fraudlent customer service. We don't charge for any support. The only thing with Deco that you may pay for is the subscription-based Homeshield security suite. There is...

@Captaincrunchy This is not a setting currently available in Tapo, at least not in the several Tapo cameras I own. I do know its a feature available in Kasa Cameras and it can be access on Kasa...