Forums/
Bug Report
2020-09-01 18:37:27
@sirvanpeter Try swapping the Ethernet cable from the router to the modem and test the LAN speeds. It would also be recommended to factory reset the router by holding the reset for 20 seconds.
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Forums/
Deco
2020-09-01 18:35:03
@SLK Please reach out to our support team so they may go over every issue you may have with our Deco system. In doing so you can provide detailed information so they can troubleshoot the issue...
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Forums/
Kasa Cameras
2020-09-01 17:47:55
@greenonion12 Videos have since been switched to .avi like you mentioned. It appears to be due to technology in the backend. You can still play .avi files using windows media player but would need to...
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Forums/
Deco
2020-09-01 17:40:02
@MarkCP After the Deco is bound to a cloud account, limited data is collected in order to deliver the basic functionality such as controlling and managing your Deco remotely. We will not send...
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Forums/
Range Extenders
2020-08-31 22:10:04
@Baront20 If the password is incorrect, then the password being given to the extender may be incorrect. If you look at the LED lights if those do not indicate it is connecting to the router, reset...
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Forums/
Kasa Smart Plugs
2020-08-31 21:29:07
@Thrustershaft Amazon Alexa uses the remote control feature of the plugs to control it. If Alexa says it is not responsive, open Kasa, and disable your Wi-Fi. See if that works, and if it does, then...
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