Hi - maybe it is a wiring issue that I can't figure out, but I replicated the wiring on a single 3-way switch and replaced it with one HS210. The switch receives power, and sits on the COMMON to LOAD. An existing 3-way switch on the other ned (not the HS210 paired switch) sits on the COMMON to HOT and does not have a NEUTRAL wire. I've seen enough examples and commentary that this works, but what I currently experience during setup and usage is:
1) Connects successfuly to WiFi (lights up green, then goes away), then a white circle is constant
2) When I push either switch, nothing happens - lights stay off.
3) When I use the app to activate the lights, the app shows the lights as on, the switch clicks - but the lights don't come on.
4) A few seconds later, the app shows that the lights are off, no sound from the switch - lights stay off.
A few comments - the HS210 is in box with 2 other switches, there are multiple neutrals (none of which were connected). I don't know if it matters which neutral I use (I oped to connect the switch directly into the whole neutral bundle, so there are 3 neutrals connected. I tried one individually and the outcome was the same, but hadn't tried the others.Does which neutral i use matter? (They are all on the same circuit)
In short - something with the wiring is not allowing the lights to come on at all, and I can't diagnose why. Any advice or experience seeing this problem?
Does the wiring of the travelers matter? I think either can be on either terminal?