Thanks @Carl.

Carl wrote

@Connu 

 

I will touch base with @Solla-topee and see where they are at.

However, it's kind of a slap in the face that tp-link just sent this email out.  Why would it state that, "once the update is applied, the product should perform as intended" when everyone there should know that it absolutely won't?  The product isn't ready for release!  On top of that, we're asked to update our reviews if we were one of the 11 out of 11  that left a negative one.  I think I might. 

Carl wrote

@Connu 

 

To confrim are you using the beta firmware or the full production Firmware that was supposed to be released on 9/30?

@Carl,

It seems that they are the same v1.09, but we don't know for sure because there aren't any release notes anywhere with the exception of the email that doesn't provide any version information..

@Carl,

Carl wrote

@Connu 

 

That mailer was written on Friday by our local team here.  If I or any of our team here were aware of any additional issues we would not have sent out the message as was stated.  As I said we were not locally aware of any other issues until I saw your message yesterday.  This is why its "specifically, some users have experienced dimming and turning off automatically"   For the request at the end  to update the review.  This was added specifically because Amazon removed our ability to respond to reviews.  We aren't asking users to update the star rating, just that the customer provides a update to the review stating their concern was addressed.  As it states this helps us and users or potential users who may not know we did address the concern.  

I received that email about 15 minutes ago, not last week.  I had posted nearly a dozen times since last week the same 8 to 10 issues, and several on the forum stated the same.

I was hoping someone can help me (anyone) @Carl 

I managed to open up the box and perform the installation.  I verified my line/load/travelers/neutrals etc. I made sure not to cross the traveler 1 and traveler 2 connections on the satellite switch.

I get the following:

- the main switch has a solid green wifi light (doesn't blink green and amber)

- the satellite switch has the glowing "o" light

- the main switch doesn't generate a wifi (TP link SSID) for me to connect to

- resetting to factory settings doesn't seem to work

I can't get the TP link wifi to broadcast.  Anyone know why?  Thanks in advanced!

Solla-topee wrote

Hello@Connu,  thank you for your detailed feedback in regard to the problem with the White Led indicator / dim level LEDs and Double tapping function, our team is currently doing some further investigation on these problems and trying to fix it, we will keep you informed if there are any further updates.

 

@Carl, I'll note again that @Solla-topee responded to my concerns and list of issues almost a week ago last Wednesday and hasn't responded to the forum since.  I did however, use the link in the email to send the 8 issues I've found through that channel.  Maybe that'll help get these resolved quicker or at least under the proper developer's nose.