3 way Dimmer switch?

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3 way Dimmer switch?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
689 Reply
Re:3 way Dimmer switch?
2022-05-19 01:41:35
Sorry but what is the actual fix? I have over 20 tp link devices in my home, I’m a big brand advocate for you guys. I wasted so much time with this lousy product, still can’t believe there is not a recall. All of the issues we are experiencing with this device are the same. How about an FAQ or something that clearly states how ti fix the issue? Buying the product only to need to send it in is not a fix. I want this product for my home. Take my money already….but only once you have a working product or clear instructions on what the fix is. WHAT IS THE FIX?! Seriously, you. Need to ping your bosses and get a faq together on this, don’t be asking me to comb through over 60 pages of comments.
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#671
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Re:3 way Dimmer switch?
2022-05-19 04:40:38

  @Carl Thanks for your help here Carl. I actually decided to try the other switch that I had on hand, and it actually works properly! It seems like the issue is actually not with the satellite switch but the main switch (the brain) I think it has a firmware issue. I cross-posted this "resolution" in another part of the forum but I hope whoever sees this knows that you can get a good working one it just may need to be our RMA'd or returned if you don't wanna deal with the hassle. Good luck everyone.

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#672
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Re:3 way Dimmer switch?
2022-05-19 16:39:20

  @Evbenj 

 

Just contact us at Support.USA@tp-link.com to start the process of the RMA.  If they have any questions let them know you spoke with me on the community and I can answer those questions for them.

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#673
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Re:3 way Dimmer switch?
2022-05-19 16:45:21

  @Carl I was just thanking you. I alreadyhave an RMA via  -Kasa.Support@tp-link.com. Thanks.

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#674
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Re:3 way Dimmer switch?
2022-05-19 16:48:20

  @AldoFaldo 

 

Yes there have been multiple concerns with the first release of the products, most of which were able to be resolved through the firmware releases.  That said not everything was 100% resolved but was resolved to a workable product for most. Any continued issues beyond what was spoken of here it is suggested to work with us, either in a new thread or by contacting support so those concerns can be looked at and addressed properly.  

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#675
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Re:3 way Dimmer switch?
2022-05-21 05:17:39 - last edited 2022-05-21 05:27:05

  @Carl 

 

is hardware version 1.8 the fix? I wasted all of my time with hardware version 1. 

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#676
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Re:3 way Dimmer switch?
2022-05-23 16:10:07

  @AldoFaldo 

 

Version 1.8 is the same as Version 1 only manufactured in our Vietnam plant.  V2 from what I am told will be the full and total fix.  I have also ensured we will have a beta test to ensure the product is successful.  

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#677
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Re:3 way Dimmer switch?
2022-05-23 17:00:40

  @Carl 

I still have the 3 i purchased new in the box. I'd like to swap to these when the new ones come out.. even if its helping testing.

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#678
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Re:3 way Dimmer switch?
2022-05-24 16:28:20

Astone595 wrote

  @Carl 

I still have the 3 i purchased new in the box. I'd like to swap to these when the new ones come out.. even if its helping testing.

 I'm glad I only bought one. I also want toreplace mine with the new version when/if it is available.  How much is that gonevto cost me?@Astone595 

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#679
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Re:3 way Dimmer switch?
2022-07-11 20:28:17

  @Carl ...seems this should have been step one with the original version. Doesn't sound like your "beta program" is up to par.

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#680
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