Installed Switch but light wont turn on

Installed Switch but light wont turn on
Installed Switch but light wont turn on
2019-04-20 16:24:40
Model: HS200
Hardware Version:
Firmware Version:

Hello, we installed the switch but the light wont turn on.

 

We connected the 2 black wires wiht the one black wire that we have and the green to neutral and white to white. We were able to connect to wi fi but the light wont cone on (this is a fan and light combination)

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8 Reply
Re:Installed Switch but light wont turn on
2019-04-22 17:25:39

@Melody10 

 

 

Hi Melody.  The issue is wiring.  The two black wires must be seperate.  If you only have 1 live wire in the wall the HS200 cannot be used.  Also you deffiantly want to advoid putting the green wire to the neutral in your wall.  On The HS200 Green is gound.  now that might have been a typo as you stated you put white to white, but its better safe than sorry. 

 

The reason the two black wires must be seperate is that although both wires are live 1 acts as the load and the other acts as the power.  the HS200 requires them to be seperate. 

 

 

Best Regards 

 

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Re:Installed Switch but light wont turn on
2020-06-07 14:07:47

@Carl okay...so then which product works for the one wire setup?

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Re:Installed Switch but light wont turn on
2020-06-08 16:37:11

@Dr-ice 

 

We don't have one.  All of our switches require the load and live wires to be seperately connected.  The HS210 even does this by having one unit carry the load and the other the live.  

 

 

 

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Re:Installed Switch but light wont turn on
2020-10-17 16:46:56

@Carl Will you ever have this configuration?

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Re:Installed Switch but light wont turn on
2020-10-20 23:34:46

@TimeKnot 

 

Not that i have been made aware of.  But roadmaps are always subject to change.  I can add it to our customer request broadcast.  

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Re:Installed Switch but light wont turn on
2020-11-29 17:51:34

@Carl i hwve the same problem where i only have one black wire and not 2 and you just said you guys dont have a product that supports this wiring... do you know of a brand that does??

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Re:Installed Switch but light wont turn on
2020-11-30 23:11:50

@Bfrazier 

 

No sorry I don't know a brand that does.  I know a well known brand is Lutron so they might but it also may be that same as us. 

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Re:Installed Switch but light wont turn on
2021-03-28 21:46:54 - last edited 2021-03-28 21:47:35

That is ignorant, so in order to use these switches we have to rewire our houses. Awesome! Thanks TP-Link for mentioning that in big giant leters before I bought this garbage. Excellent product.

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