HS200 won't turn off lights

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HS200 won't turn off lights
HS200 won't turn off lights
2020-10-29 02:00:00
Model: HS200
Hardware Version: V2
Firmware Version:

All of a sudden, my lights connected to my HS200 switch will not turn off. If reset, restart, removed the device from my app, flipped the breaker, nothing is working.  The lights have been on 24/7 for days.  Help!

 

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10 Reply
Re:HS200 won't turn off lights
2020-10-29 17:03:19

@melisbowen 

 

Does the manual toggle switch work?  Are there any lights on the physical device?  If so what are they doing?

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Re:HS200 won't turn off lights
2020-10-30 01:57:17
I have a similar problem. HS200 worked fine for over a year. Suddenly the light will not cut off, stays on continually. Tonight I turned off breaker. Thought it was the wifi and connection but it won't cut off manually with the toggle switch or remotely using the kasa app. I had an issue about a week ago and it did this, but started working again after a few manual on and offs. I'm thinking switch has gone bad, can anyone comment. I am planning on ordering another, not sure of the warranty period on these.
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Re:HS200 won't turn off lights
2020-10-30 03:41:31

@Carl no, toggle switch does nothing but click.

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Re:HS200 won't turn off lights
2020-10-30 03:42:05

@Technologyman tried the breaker thing too... changed nothing

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Re:HS200 won't turn off lights
2020-10-30 03:42:58

@Technologyman probably need to order another switch, not sure I'm going with TP-link...

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Re:HS200 won't turn off lights
2020-10-30 16:07:02

@melisbowen 

 

As long as it is wired correctly and your still in warranty we can replace the switch.  Send an email to Kasa.Support@tp-link.com and add a link to this thread to avoid troubleshooting with them.

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Re:HS200 won't turn off lights
2020-10-30 16:14:04

@Carl 

Thank  you!  I will do!

 

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Re:HS200 won't turn off lights
2021-08-20 01:28:25

The exact same thing started happening on one of my switches a couple months after I installed it.  It just won't turn off - tried resetting it, flipping off the breaker, etc.  I guess I need to unscrew the light bulbs...

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Re:HS200 won't turn off lights
2021-11-25 12:32:18

@Jay110 

My HS200 stopped working properly. The light will not go or cannot be turned off. This is the second light switch that has had this problem. The light switch is in my garage. The first light switch that did this was also in the garage. I have about 8 TP-LINK light switches. This is the only room that has this problem. The light switch cannot be turned off. Help!

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Re:HS200 won't turn off lights
2021-11-26 01:08:12

@sgreen2876 

 

For a time, I was able to make the switch turn off but hitting/jamming the switch rapidly with two fingers.   After maybe 5 - 10 times rapidly in a row, the switch worked again for a time, but eventually failed where that trick would not work.  I ended up returning the switch under warranty and I did receive another switch from tp-link, although that took a while.   I haven't had this issue with the other switches I bought, but the one that failed did get used more often than the others.  

 

 

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