Cannot Add Device
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Cannot Add Device
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Keep getting a message that states, "The application has cancelled the request to choose a device". Trying to add device on the Kasa App. My WiFi connection is strong. The app just keeps cancelling the cconnection.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Same problem with HS103. Follow directions on screen, get as far as my Android phone recognizing the device in the Kasa Smart Ap. When I click the connect button, or select the only smart plug (that shows a full fan of WiFi connectivity, I think. It is a foot away) I get the "Something came up. The application has cancelled the request to choose a device." message and I'm stuck.
By the way, best practice is not to whine at the user to provide more details, but to have a better error message in the first place. It takes very little to provide an error code for you to look up to understand where in the installation the product fails and why.
Edit: I screwed around with this much longer than I should have had to, and discovered that if I manually switched my phone to the plug's Wi-Fi connection in the middle of the device search, and before clicking connect, it avoided the dreaded "Something came up" and registered the device.
- Copy Link
- Report Inappropriate Content
@Bre I am having a similar issue. Does anyone know how to solve this issue?
- Copy Link
- Report Inappropriate Content
Can you provide further details? What product. What steps have you taken? Where is the hang up at?
- Copy Link
- Report Inappropriate Content
@Bre There's not much more to it.
Add
Device
Cameras
Kasa Spot Pan Tilt
Camera is powered up
LED blinking orange and green
Connecting to kasa..........
Pop Up with: Device to use with Kasa
Kasa_cam_FF FA
Choose: Connect
Obtaining IP.....
New Popup:
"Something came up. The application has cancelled the request to choose a device."
Choose OK
Now it's stuck and have to force it to close.
- Copy Link
- Report Inappropriate Content
@Bre I am having the same issue exactly but with an HS-100 smart plug.
- Copy Link
- Report Inappropriate Content
@Bre
I'm having the same issue following a power cut last night. 3 of the 4 plugs came back on without any issue, but will not connect at all. I've tried everything.
Can anyone help?
- Copy Link
- Report Inappropriate Content
@Bre Having the same issue!! It worked one time.. I changed home and i am stuck over and over again in the same message. "
"kasa spot error something came up. the appication has cancelled the request to choose a device"
Any tip to solve this?
- Copy Link
- Report Inappropriate Content
I'm getting the exact same issue with an hs100
Can someone from tplink please get back to us?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Can you provide more details, screenshots or even a video of the concern? If you are not comfrotable sharing publically you can email this information to Kasa.support@tp-link.com. If you do email please include a link to this thread so the agent is aware of what the email is referencing.
- Copy Link
- Report Inappropriate Content
Same issue here.
Changed broadband provider and can't re-add my 4 HS100 plugs....
When you click connect I just get this error
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 5303
Replies: 15
Voters 0
No one has voted for it yet.