Cannot Add Device

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Cannot Add Device

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Cannot Add Device
Cannot Add Device
2020-11-23 23:33:38 - last edited 2021-11-04 08:44:40
Model: HS103  
Hardware Version: V2
Firmware Version:

Keep getting a message that states, "The application has cancelled the request to choose a device". Trying to add device on the Kasa App. My WiFi connection is strong. The app just keeps cancelling the cconnection.

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#1
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1 Accepted Solution
Re:Cannot Add Device-Solution
2021-11-03 04:39:57 - last edited 2021-11-04 08:44:40

@Bre 

Same problem with HS103.  Follow directions on screen, get as far as my Android phone recognizing the device in the Kasa Smart Ap.  When I click the connect button, or select the only smart plug (that shows a full fan of WiFi connectivity, I think.  It is a foot away) I get the "Something came up. The application has cancelled the request to choose a device." message and I'm stuck.

 

By the way, best practice is not to whine at the user to provide more details, but to have a better error message in the first place.  It takes very little to provide an error code for you to look up to understand where in the installation the product fails and why.

 

Edit: I screwed around with this much longer than I should have had to, and discovered that if I manually switched my phone to the plug's Wi-Fi connection in the middle of the device search, and before clicking connect, it avoided the dreaded "Something came up" and registered the device. 

 

 

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#15
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15 Reply
Re:Cannot Add Device
2020-11-27 03:04:30

@Bre  I am having a similar issue. Does anyone know how to solve this issue?

 

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#2
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Re:Cannot Add Device
2020-12-01 00:44:33

@Bre 

 

Can you provide further details?  What product.  What steps have you taken?  Where is the hang up at?

Hi, Wi-Fi 7 | TP-Link Wi-Fi 7 Product Launch Event | November 14, 2022 @ 10:00AMPST Watch Live At: https://www.tp-link.com/us/wifi7/event/
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#3
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Re:Cannot Add Device
2020-12-07 02:30:08

@Bre There's not much more to it.

Add

Device

Cameras

Kasa Spot Pan Tilt

Camera is powered up

LED blinking orange and green

Connecting to kasa..........

Pop Up with: Device to use with Kasa

Kasa_cam_FF FA

Choose: Connect

Obtaining IP.....

New Popup:

"Something came up. The application has cancelled the request to choose a device."

Choose OK

Now it's stuck and have to force it to close.

 

 

 

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#4
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Re:Cannot Add Device
2020-12-12 16:40:41

@Bre  I am having the same issue exactly but with an HS-100 smart plug.

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#5
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Re:Cannot Add Device
2021-01-08 15:43:28

@Bre 

I'm having the same issue following a power cut last night. 3 of the 4 plugs came back on without any issue, but will not connect at all. I've tried everything. 

 

Can anyone help?

 

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#6
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Re:Cannot Add Device
2021-01-08 23:36:46

@Bre Having the same issue!! It worked one time.. I changed home and i am stuck over and over again in the same message. "

 

"kasa spot error something came up. the appication has cancelled the request to choose a device"

 

Any tip to solve this? 

 

 

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#7
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Re:Cannot Add Device
2021-03-12 22:36:11

I'm getting the exact same issue with an hs100

 

Can someone from tplink please get back to us? 

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#8
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Re:Cannot Add Device
2021-03-12 22:36:56

@Carl 

 

Anyone who can help us? 

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#9
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Re:Cannot Add Device
2021-03-15 19:24:39

@MacBean 

 

 

Can you provide more details, screenshots or even a video of the concern?  If you are not comfrotable sharing publically you can email this information to Kasa.support@tp-link.com.  If you do email please include a link to this thread so the agent is aware of what the email is referencing. 

Hi, Wi-Fi 7 | TP-Link Wi-Fi 7 Product Launch Event | November 14, 2022 @ 10:00AMPST Watch Live At: https://www.tp-link.com/us/wifi7/event/
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#10
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Re:Cannot Add Device
2021-07-06 19:58:34

@Carl 

Same issue here. 

 

Changed broadband provider and can't re-add my 4 HS100 plugs.... 

 

When you click connect I just get this error 

File:
Screenshot_20210706-201336.jpgDownload
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#11
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