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Cannot add new devices

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Cannot add new devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot add new devices
Cannot add new devices
2021-11-04 15:51:55
Model: HS103  
Hardware Version:
Firmware Version:

I just bought extra smart plugs (HS 103, EP40) and I cannot get them to add to my existing set up.

 

Help!

 

 

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Re:Cannot add new devices
2021-11-05 05:44:53

Hello @tthomp0519 

We have a guide here that might do some help

What should I do if I fail to configure the Kasa device?

Turn off VPN on the  phone during set up. 

If you still could not add the new device, can I know which step the set up fails, the error message, if possible, please share a photo of Error, thank you.

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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