EC70 does not "Live Steam from Anywhere"

EC70 does not "Live Steam from Anywhere"
EC70 does not "Live Steam from Anywhere"
2021-07-08 19:51:50

I returned the EC60 for the same reason. These cameras, which installed flawlessly and updated their firmware, connect promptly at home, but away from the house they either never connect or, rarely, connect but after several minutes. I've tried removing and reinstalling and resetting, with no luck. Further, the EC70 has a microSD card, according to Amazon, but mine does not. The camera and the box designate it model EC70 but there is no SD card slot. Even the cheaper EC60 had one. I'm wondering if it's really a KC110. From Amazon reviews I learn the failure to connect or to connect reliably is a common problem. All my other Kasa plugs and bulbs work perfectly, but I'm ready to kick the camera to the curb, unless someone has a sure-fire solution. Thanks for your help.

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#1
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Re:EC70 does not "Live Steam from Anywhere"
2021-07-09 02:38:21

@Broeux Hello, 

 

If  Kasa camera Live view can not be accessed remotely, mostly likely the camera has not connected to cloud successfully. We would recommend lowering (or turn off) the firewall level on both modem and router and change router's WAN DNS to 8.8.8.8 and see if that helps.  For remote live stream, Kasa app will remind tap to continue every 10mins as mentioned in the FAQ:https://www.tp-link.com/support/faq/2630/

And EC70's has a SD card slot, please  tilt the lens up and and the SD card slot will show up. Hope this could help!

 

https://static.tp-link.com/manual/2021/202107/20210702/1910012891_EC70(US)_UG_REV1.0.0.pdf

 

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#2
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Re:EC70 does not "Live Steam from Anywhere"
2021-07-11 20:44:22

@Solla-topee 

Thanks for your reply. I'm in unfamiliar territory here. In setting up the EC70 I never saw any instructions for connecting to the cloud. I know how to view the router settings, but I really don't know anything about what they all do. We have a home network with 3 computers and my wife and I work from home. I want to be careful not to mess things up and disrupt our work. Regarding turning off or lowering the firewall, do you mean to do so before setting up the camera, then change it back after it's connected? The firewall is already set to LOW security, and I don't want to disable it completely.

 

Regarding changing WAN DNS to 8.8.8.8, I don't see a WAN DNS setting. We use a COX Panaramic gateway. I have settings for primary DNS, secondary DNS, gateway address, subnet mask, DHCP start and end ranges, and WAN IP address. Is it the gateway address that gets changed to 8.8.8.8? And will changing it mess up anything else? 

 

I've never had to get "into the weeds" in such settings just to add a TP-Link device, or for anything else. I just set up the gateway and carry on. The rest is above my pay grade. I just want to add a security camera. Why is this Kasa device so difficult to set up for an average home user?

 

Thanks for any specific directions you can help me with.

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#3
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Re:EC70 does not "Live Steam from Anywhere"
2021-07-12 02:51:26 - last edited 2021-07-12 02:53:56

@Broeux  Hello, 

 

Mostly smart devices will connect to router's Wi-Fi and get cloud service directly, but sometimes router or ISP side may have some advanced settings that affect the interaction between smart plug and cloud service. 

 

1.  For ' I have settings for primary DNS, secondary DNS, gateway address, subnet mask, DHCP start and end ranges, and WAN IP address. Is it the gateway address that gets changed to 8.8.8.8? And will changing it mess up anything else? ' 

 

Please change router's Primary DNS to 8.8.8.8,  save the settings.This is the Google DNS which widely used and would not mess up your network. 

 

2. Turn off firewall is to help isolate the issue, you could turn off router firewall temporarily and see if smart plug could connect to router, if yes, that means indeed the firewall settings affect the smart device, you could contact router support and see if they could put smart plug in  waitlist of firewall settings 


 

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Re:EC70 does not "Live Steam from Anywhere"
2021-07-12 23:14:38

@Solla-topee 

It gets worse! I now see COX does not allow me to change the primary DNS. They want everything going through their server. Regarding the firewall, there are custom security settings to: BLOCK:

http (TCP port 80, 443)

ICMP
Multicast
Peer-to-peer applications
IDENT (port 113) 

and to Disable entire firewall

 

Other than disabling the entire firewall, I don't know anything about blocking the other things or if they are even relevant. If you have any other suggestions, I would really appreciate your advice. Thanks.
 

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Re:EC70 does not "Live Steam from Anywhere"
2021-07-14 02:57:40 - last edited 2021-07-14 03:07:01

@Broeux Hello, 

 

Try to unblock 433 port and see if that helps, it is recommended to contact router support to change DNS or firewall settings. 

We would like to escalate your case to the seniors can you help confirm some information here: 

1.       Brand and model of the Router: 

2.       For ' but away from the house they either never connect or, rarely, connect but after several minutes' do you mean when phone is on mobile data or non- home wifi, live view page is inaccessible? Does this particularly happen when phone is on certain outside WiFi / using mobile data of certain SIM card company? Who is the ISP of that Wi-Fi or mobile data? 

If you pull down to fresh Live view page, or quit and reopen kasa app at that time, does that work for you? 

3.      APP version:

4.      Brand and model of the phone, OS version of the phone.

5.      MAC address of the camera (Kasa app- Device settings page)

Thank you ~

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Re:EC70 does not "Live Steam from Anywhere"
2021-07-16 23:15:19

@Solla-topee 

After my last message, it occurred to me that it might help to reboot the gateway, though the camera install instructions never mentioned doing so. After rebooting, the camera has usually been connecting to my app while in remote locations, though not 100% of the time. By connecting I mean live streaming to my phone app when I'm outside of my home and out of range of my home wifi. In the home, the live stream opens on the phone in about 3-5 seconds--maybe that's normal, though 5 seconds seems a long time in this digital age! Out of my home in remote locations, the live stream usually starts in about 6-8 seconds--again, longer than I would like for a security camera--and occasionally it takes longer or sometimes won't connect without closing and reopening the Kasa app or turning the cameral off and back on. 

 

I also set up port forwarding specifically for the EC70, and that seemed to speed up the streaming times above by 1-4 seconds inconsistently. I'm still testing the effects of these changes I've made. Note that COX, my provider, advised against putting the camera in a DMZ, but recommended the port forwarding instead. It's not clear to me how risky it is to forward the port.

 

         "Try to unblock 433 port and see if that helps" 

 

As I said the last message, there is an option to block port 433, therefore, it must be that the port is already unblocked.

 

       "If you pull down to fresh Live view page, or quit and reopen kasa app at that time, does that work for you?"

 

I see no pull down to refresh the live view page in my app.

 

I would like to see improved performance, but I am happy I have been able to get it to work as well as I have. If there is anything your senior techs can suggest to improve performance, I would like to hear it. Here is the additional information you requested:

1.       Brand and model of the Router: PANORAMIC CGM4140COM

2.       For ' but away from the house they either never connect or, rarely, connect but after several minutes' do you mean when phone is on mobile data or non- home wifi, live view page is inaccessible? Does this particularly happen when phone is on certain outside WiFi / using mobile data of certain SIM card company? Who is the ISP of that Wi-Fi or mobile data? 
I MEAN WHEN I'M ANYWHERE OUT OF THE HOME WHERE THE CAMERA IS LOCATED IN MY HOME WIFI. DOES NOT MATTER IF I'M CONNECTED TO WIFI IN THE OTHER LOCATION OR NOT (BUT IT'S SUPPOSEDLY NOT REQUIRED TO BE IN WIFI TO CONNECT "ANYWHERE")

If you pull down to fresh Live view page, or quit and reopen kasa app at that time, does that work for you? 
MY CAMERA APP DOES NOT HAVE A PULL DOWN TO REFRESH FEATURE

3.      APP version: 2.33.2, BUILD 934

4.      Brand and model of the phone, OS version of the phone.
IPHONE X, IOS 14.6

5.      MAC address of the camera (Kasa app- Device settings page)
00:31:92:E9:D5:2F
 

Thank you.

 

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#7
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Re:EC70 does not "Live Steam from Anywhere"
2021-07-21 11:03:52 - last edited 2021-07-21 11:12:15

@Broeux  

Sorry for the delay, glad to hear that you are able to view camera remotely right now after rebooting gateway. 

To better assist you, we'd like to have a specialist to follow up your case via email, please check your mailbox later, thank you. 

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