Kasa Cam KC200 activity zones stopped working

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Kasa Cam KC200 activity zones stopped working
Kasa Cam KC200 activity zones stopped working
2021-10-21 08:41:45
Model: KC200
Hardware Version: V1
Firmware Version: 2.3.11

Hi, recently my activity zones seemed to become ineffective. The camera notifies and records all activity anywhere in the view of the camera, and not just the activity zones set in the app. I have tried the usual "delete and recreate zones" and "unplug the camera" but to no avail. I refer to a previous post https://community.tp-link.com/us/smart-home/forum/topic/269434 which mentions the same issue, and the response was that the problem had been identified and would be rectified in the next firmware release. That OP listed firmware 2.3.8 at the time; I am now on 2.3.11 and still have the same issue.

 

Could you let me know how to fix this please?

 

We get constant notifications every time a vehicle drives past on the road. I can partly understand this if their headlights shine onto my property during the night, but during the day there is no movement within the activity zones but we still receive notifications and recordings.

 

Thanks

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9 Reply
Re:Kasa Cam KC200 activity zones stopped working
2021-10-22 01:43:53

Hi @BlazeOfGlory99 

Thank you for your feedback. Was there any change of light in the detected clips, as the change of light in the Activity zone will also trigger the motion. 

Also adjust the Sensitivity level accordingly.

If the above does not help,  can you help provide a photo of the activity zone, a video clip showing the issue (you could share via Google Drive or PM), Kasa app version, thanks in advance

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Re:Kasa Cam KC200 activity zones stopped working
2021-10-22 13:56:36
Hi, how do I PM you please to send you an example video and a screenshot of my activity zones? There is no light change in the video which would trigger motion, the sensitivity is set at 2 (though setting at 1 makes no difference) and the listen for sound is turned off. The app version is 2.35.0 Build 973
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Re:Kasa Cam KC200 activity zones stopped working
2021-11-03 09:50:18 - last edited 2021-11-03 09:50:35

Hello @BlazeOfGlory99  sorry for the late update, I created a support email for you with forum ID 504116 so you could share case details through that email. Please check your inbox, thank you.    
 

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Re:Kasa Cam KC200 activity zones stopped working
2022-01-08 09:12:41

@Solla-topee  @BlazeOfGlory99 was this problem ever resolved? O have the same camera, the same hardware and software version, with the exact same issue. Every car that drives past our home triggers a notification, even though the road is outside of our activity zones. No light or reflections causing the trigger either. Any help appreciated!

 

Thanks

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Re:Kasa Cam KC200 activity zones stopped working
2022-01-08 10:32:27 - last edited 2022-01-08 10:32:43

@rotherdrummer No, never resolved. My notifications trigger constantly day and night!! I can understand on a night as it picks up headlights going past, but during the day it's just a constant annnoyance.

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Re:Kasa Cam KC200 activity zones stopped working
2022-01-14 11:12:02 - last edited 2022-01-14 11:13:59

Hello@rotherdrummer 

 

  1. Try to temporarily turn off sound Detection on Kasa camera
  2. Confirm both Kasa APP and kasa device firmware are both up to date
  3. Examine if there is any light change in the triggered video,e.g  car light from the car passing in the activity zone, that will be considered as image change and trigger motion 
  4. Adjust camera sensitivity settings
  5. What are the sensitivity settings and how do I control them?

 

If still the same, can you share a photo of the activity zone sensitivity settings , and share the camera MAC and a video link  of the triggered clips that not align with your current settings by private message. 

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Re:Kasa Cam KC200 activity zones stopped working
2022-01-14 11:32:38

@Solla-topee I did all this and nothing changed? I don't have sound triggers turned on either

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Re:Kasa Cam KC200 activity zones stopped working
2022-01-14 11:49:20

Hello @BlazeOfGlory99 

Thank you for your continued feedback, as I remember this has been optimized on model Kasa C200 V1, if you confirm app and firmware are both up to date, but the same issue occurs, you could reply to support ticket TKID211102793 and see if our engineer has any update with this, I appreciate your understanding. 

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Re:Kasa Cam KC200 activity zones stopped working
2022-01-14 13:00:58
Firmware is up to date and app is v2.35.2 Build 991 What more can I do?
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