3 Outlet Power Strip Beeping

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3 Outlet Power Strip Beeping

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3 Outlet Power Strip Beeping
3 Outlet Power Strip Beeping
2021-11-15 22:33:20 - last edited 2021-11-15 22:34:37
Model: KP303  
Hardware Version: V1
Firmware Version: 1.0.11

Has anyone had an issue where all the lights and everything works correctly but the power strip is beeping? I beeps all the time, and just started this morning (was fine last night). It's not super loud but you can hear it if in the same room so super annoying as I used this in by bedroom so would keep me from sleeping. Tried a few things to troubleshoot - Here is what I have tried so far and nothing is working:

  • I updated the firmware
  • I have deleted it from the app and added it back to a restore to factory default settings
  • I did a factory reset by holding control buttons of the three smart outlets for 10s (tried it with each of the buttons as well)
  • I have left it unpluged for a while then plugged it back in
  • I have tried different outlets through out the house

 

None of the above worked and I haven't found anything online or in the forum on this.

 

Everything else works though, all the indicator lights show its fine, I can turn the outlest on and off on my from the app or devices, it's really just beeping for what seems like no reason. It starts beeping as soon as I plug it back in, so currently I have to not sure it and just have it unpluged. Is there a fix for this? Is this a hardware issue? Appreciate any help!

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Re:3 Outlet Power Strip Beeping
2021-11-17 02:57:20 - last edited 2021-11-17 02:58:45

Hello @vbarn3 

Thanks so much for sharing all the detailed info, can I have video of the beeping sound?  

We would like to have a specialist look into this further via email to investigate further, please check your inbox, thank you.

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