KL430 only lights up half way.

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KL430 only lights up half way.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KL430 only lights up half way.
KL430 only lights up half way.
2022-01-25 23:01:44
Model: KL430  
Hardware Version: V2
Firmware Version: 1.0.9

When the lights first arrived I had an issue where when I plugged in both strips to the power connector only the first strip lit just too about 3 inches short of the second one. After some fidgeting, i got both strips to light. I unplugged the outlet on accident now it's back to the same problem and I'm not sure what to do. I also know that the lights do work.

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Re:KL430 only lights up half way.
2022-01-26 01:45:17

Hello @Drew_Cole442 

 

May I know did you purchase 2 KL430s, do you mean certain segment does not light up on the first KL430? 

Please try a factory reset on smart light strip and see if that helps: 

How to reset TP-Link Kasa smart light strip?

Can you take a photo showing the issue? Thank you 

 

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Re:KL430 only lights up half way.
2022-01-26 03:12:36

@Solla-topee  I ordered only one KL430 light but it comes with those two strips. I have also tried the factory reset but it doesn't seem to help thank you though. This is what it looks like Picture

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Re:KL430 only lights up half way.
2022-01-29 08:09:04 - last edited 2022-01-29 08:09:42

Hello @Drew_Cole442 

Thank you for the photo, but  I failed to open that link.

May I know did you ever bend the light strip into a form of sharp corner.  If certain segment / beads of light strip got some issue, and factory reset does not help, that could be defect on the light strip, you could contact retailer or local support to device warranty. Hope this helps. 

 

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