Kasa app will not verify when connecting to Google Home

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Kasa app will not verify when connecting to Google Home

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa app will not verify when connecting to Google Home
Kasa app will not verify when connecting to Google Home
2022-01-30 19:06:48
Model: Kasa  
Hardware Version:
Firmware Version: App version 2.36 Build 997

Hello,

 

I am looking at selling my house and am moving my Kasa account from my personal email to a generic email (beginner mistake in the original setup).  I have created the new Kasa account and removed the old Kasa account from Google Home.  When I try and re-link Kasa with the new username, it will not authorize.  I rechecked that I am entering the correct password multiple times.  I have tried deleting Google Home and reloading after a restart but that didn't work.  See image below of the issue.

 

Any help with solving this would be appreciated.

 

Regards,

Mike

 

95561f49722943428e7a33b4d30f4db99a832998f36144799024b9e8d161f7ee

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Re:Kasa app will not verify when connecting to Google Home
2022-02-17 15:44:56

Hi @895cccoviedo   

Thanks for reaching out to us. Sorry to reply you late. Forum has been busy recently. 

Please follow steps below to troubelshoot:

1. Please log out from kasa app, and login with your new account and see if you can login

2. Please make sure your Google Home is connected to internet

 

If issue can't be solved, please message me your new TP-Link ID and your google home version. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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