KC115 STOPPED WORKING

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KC115 STOPPED WORKING

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KC115 STOPPED WORKING
KC115 STOPPED WORKING
2022-02-03 17:07:40

WORKED FOR SEVERAL MONTHS AND NOW STOPPED WORKING.

ALL THAT SHOWS UP ON MY PHONE IS THE EMBLEM IN GREEN.

ON LINE SUPPORT- UNABLE TO DECIPHER WHAT ACTION TO TAKE.

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Re:KC115 STOPPED WORKING
2022-02-09 10:52:28 - last edited 2022-02-09 10:52:44

Hello @FREDZIUAL 

Thank you for your post here and I wish I could help!

If camera stopped working, check the Led status on camera, is it Red or Flashing Green?

Please connect phone to Home Wi-Fi network and see if you could access the Camera on Kasa APP?

- If not, camera might disconnect from home Wi-Fi network, try to factory reset camera and set it up from scratch

How to reset the TP-Link Kasa camera?

- If you could access camera under home Wi-Fi network, but not remotely by LTE mobile data or non-local wifi network, try some suggestions in guide here 

  • Reboot camera 
  • Change router's DNS to 8.8.8.8/ 8.8.4.4
  • Check router firewall log/ settings, and see if any tplink doamin or related request has been blocked by router. 
  • Make sure camera is connected to router directly, not through other AP or Range extenders
  • Make sure tapo firmware in kasa app and kasa APP version are both up to date 

Hope this could help~

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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