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Downloading video error

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Downloading video error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Desertgirl

2022-02-17 16:29:11 - last edited 2022-02-18 17:56:44

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Downloading video error

2022-02-17 16:29:11 - last edited 2022-02-18 17:56:44

Model: KC200

Hardware Version: V1

Firmware Version: 2.3.11

When I attempt to download recorded video clip I get a download error message. It's on all my cameras. Everything was fine until Sunday. I'm using an iPhone 6s Plus, that hasn't changed. Even tried using my HP laptop, but couldn't figure out how to download from the app. These cameras are crucial as I have been being stalked and need the footage for my safety.

3 Reply

Carl

2022-02-17 19:33:31 - last edited 2022-02-18 17:56:44

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Re:Downloading video error

2022-02-17 19:33:31 - last edited 2022-02-18 17:56:44

@Desertgirl

What model of camera do you have and what KasaCare plan are you subscribed to?

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!

Desertgirl

LV1

2022-02-18 17:56:32

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Re:Downloading video error

2022-02-18 17:56:32

@Carl KC200 and it's the free plan. Last night I decided to try downloading a clip again and it's working now. Don't know what the problem was, but it's working again. Thanks for responding.

Carl

2022-02-18 19:34:50

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Re:Downloading video error

2022-02-18 19:34:50

@Desertgirl

Okay, i just wanted to make sure because if its the Free plan then that does have a 2-year limit. I wanted to make sure that was not what cause it.

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