Downloading video error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Downloading video error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Downloading video error
Downloading video error
2022-02-17 16:29:11 - last edited 2022-02-18 17:56:44
Model: KC200  
Hardware Version: V1
Firmware Version: 2.3.11

When I attempt to download recorded video clip I get a download error message. It's on all my cameras. Everything was fine until Sunday. I'm using an iPhone 6s Plus, that hasn't changed. Even tried using my HP laptop, but couldn't figure out how to download from the app. These cameras are crucial as I have been being stalked and need the footage for my safety.

  0      
  0      
#1
Options
3 Reply
Re:Downloading video error
2022-02-17 19:33:31 - last edited 2022-02-18 17:56:44

  @Desertgirl 

 

What model of camera do you have and what KasaCare plan are you subscribed to?  

Splash into a Smarter Summer - Summer Event and Community Giveaway

Automate and Learn More About Tapo Sub-GHz Sensors, Matter, Apple Home, and Local Smart Actions!

20% Select Sub-G Hubs Available to All Participants! Get Started Here!
  0  
  0  
#2
Options
Re:Downloading video error
2022-02-18 17:56:32

  @Carl  KC200 and it's the free plan. Last night I decided to try downloading a clip again and it's working now. Don't know what the problem was, but it's working again. Thanks for responding. 

  0  
  0  
#3
Options
Re:Downloading video error
2022-02-18 19:34:50

  @Desertgirl 

 

Okay, i just wanted to make sure because if its the Free plan then that does have a 2-year limit.  I wanted to make sure that was not what cause it. 

Splash into a Smarter Summer - Summer Event and Community Giveaway

Automate and Learn More About Tapo Sub-GHz Sensors, Matter, Apple Home, and Local Smart Actions!

20% Select Sub-G Hubs Available to All Participants! Get Started Here!
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 517

Replies: 3

Related Articles