Camera Wi-Fi problem

Camera Wi-Fi problem
Camera Wi-Fi problem
2022-03-03 00:42:34
Model: AC500
Hardware Version: V1
Firmware Version:

Hello I am a college student and I can't get my camera to work. Could someone please help me. 
thank you, Anna

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Re:Camera Wi-Fi problem
2022-03-03 01:25:50 - last edited 2022-03-03 01:26:12

Hi  @Anna_Terranova 

 

Here is a guide that may help, please give it a try:

What should I do if I fail to configure the Kasa Cam?

 

  • Please confirm the correct Wi-Fi password was put in during set up process. You could verify Wi-Fi password by forget password on the phone then reconnect to Wi-Fi 
  • Turn VPN off on the phone 

Can I know the Led status on kasa camera after set up , it is Red/ Flashing Green?

What is the error message on APP and which step it get stuck? 

Do you have a Wi-Fi router, or try to connect camera to dormitory Wi-Fi network, is a portal Wi-Fi network?   You may try to connect kasa camera to a mobile Hotspot Wi-Fi network and see if the set-up could be finished. 

 

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