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KASA IOS App 2.37.1 Bug with KC310 access

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KASA IOS App 2.37.1 Bug with KC310 access

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KASA IOS App 2.37.1 Bug with KC310 access
KASA IOS App 2.37.1 Bug with KC310 access
2022-04-14 01:25:20 - last edited 2022-04-22 16:21:21
Model: KC310S2  
Hardware Version: V1
Firmware Version: 1.0.12

Everything worked fine with the Kasa IOS app version 2.37.0 . I updated to 2.37.1 today and my 2 KC310 cameras won't connect on the app. It times out and says can't connect to server. My other cameras are fine. I downgraded back to 2.37.0 and the KC310s works fine, so there is a bug in 2.37.1 that needs to be fixed ASAP. So much for quality control in testing app updates.

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Re:KASA IOS App 2.37.1 Bug with KC310 access
2022-04-14 15:39:43 - last edited 2022-04-22 16:21:21

Same problem here. Updated with 2.37.1 update last night and cameras and KC300 cameras stopped working with a Connection Error - 
"Unable to connect with the server. Please make sure you have internet connection or try again later." Tried on another device that doesn't have the update and the cameras are working fine on the other device. 

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#2
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Re:KASA IOS App 2.37.1 Bug with KC310 access
2022-04-15 07:58:27 - last edited 2022-04-22 16:21:21

  @sc85284 @MG2 

Thank you for your valuable feedback. thumbs upYour feedback has been passed along to our team, and they are currently investigate that. 

I will let you know for any update on this, you could keep an eye on the update / fix in the APP store. 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#3
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Re:KASA IOS App 2.37.1 Bug with KC310 access
2022-04-19 19:40:50 - last edited 2022-04-22 16:21:21
it has been a week now and still no fix.
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#4
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Re:KASA IOS App 2.37.1 Bug with KC310 access
2022-04-19 19:41:27 - last edited 2022-04-22 16:21:21

it has been a week now and still no fix.

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#5
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Re:KASA IOS App 2.37.1 Bug with KC310 access
2022-04-20 02:04:17 - last edited 2022-04-22 16:21:21

Hello   @sc85284 

Thank you for letting us know how it goes. 

 As checked with related team, there will be an APP release soon to fix this issue, please keep an eye on the Kasa APP update in the APP store. 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#6
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