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Smart plug not connecting to Internet

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Smart plug not connecting to Internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Austex

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2022-04-20 20:07:51 - last edited 2022-04-22 01:03:52

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Registered: 2022-04-20

Smart plug not connecting to Internet

2022-04-20 20:07:51 - last edited 2022-04-22 01:03:52

Model: KP100

Hardware Version: V3

Firmware Version: 1.0.4

I'm trying to add a fifth smart plug to my home system, and it recognizes and joins the network just fine, but then always comes back with a "no Internet connection" error message. I already have four plugs working perfectly on this network, so I am stuck! I've reset this new plug several times as well, but nothing helps. Any suggestions would be appreciated!

1 Accepted Solution

Austex

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2022-04-21 18:53:49 - last edited 2022-04-22 01:03:52

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Re:Smart plug not connecting to Internet-Solution

2022-04-21 18:53:49 - last edited 2022-04-22 01:03:52

@Solla-topee

thanks! That worked...!

Solla-topee wrote

Hello @Austex

Kasa APP requires phone to connect to router Wi-Fi first before add a device, then follow the app instruction to add smart device.

'no Internet connection' could be due to your phone accidentally connect to smart XX SSID at that time, please switch phone to Wi-Fi of router ( turn off mobile data ) and try again.

Here is a troubleshooting instruction for more details: What should I do if I fail to configure the Kasa device?

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Solla-topee

2022-04-21 01:12:11 - last edited 2022-04-22 01:03:50

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Re:Smart plug not connecting to Internet

2022-04-21 01:12:11 - last edited 2022-04-22 01:03:50

Hello @Austex

Kasa APP requires phone to connect to router Wi-Fi first before add a device, then follow the app instruction to add smart device.

'no Internet connection' could be due to your phone accidentally connect to smart XX SSID at that time, please switch phone to Wi-Fi of router ( turn off mobile data ) and try again.

Here is a troubleshooting instruction for more details: What should I do if I fail to configure the Kasa device?

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Austex

LV1

2022-04-21 18:53:49 - last edited 2022-04-22 01:03:52

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2022-04-20

Re:Smart plug not connecting to Internet-Solution

2022-04-21 18:53:49 - last edited 2022-04-22 01:03:52

@Solla-topee

thanks! That worked...!

Solla-topee wrote

Hello @Austex

Kasa APP requires phone to connect to router Wi-Fi first before add a device, then follow the app instruction to add smart device.

'no Internet connection' could be due to your phone accidentally connect to smart XX SSID at that time, please switch phone to Wi-Fi of router ( turn off mobile data ) and try again.

Here is a troubleshooting instruction for more details: What should I do if I fail to configure the Kasa device?

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