I have a 128GB SD card in my camera and I needed video from it to document damage that was done to my fence less than 24 hours before. I could not pull it up on the app so I removed the SD card and followed the directions provided by KASA. When I opened the directory for yesterday there were only three folders (I am using WIN 10) labeled 00, 01, 23. So it was missing the rest of the hours of the day. Inside the 01 folder were only 9 folders all timestamped 5/19/2022 12:00 AM. They were all also 2,065 KB in size. When I tried opening any of these files I got a message that it could not be played and the file maybe corrupt. I had directories on this card that went back to May 5 and each of those directories have 24 subfolders and each of those have 60 files corresponding to the 1 minute mp4 videos that make up the 24/7 recordings. However when I get to May 17,2022 there are only 17 folders instead of 24 and in the folders labeled "00" to "14" there are 30 files instead of 60 and they are seperated by 2 minutes instead of be time stamped every minute yet the video file is one minute long, so I am starting to loose every other minute of "24/7" video. In the next to last folder "15" instead of 60 files there are 520 files with the files time stamped up until 5/17/2022 2:15 PM being viewable and of varios sizes in the 7,005 KB range but at 2:16 PM they are "possibly corrupt" and cannot be viewed and no files stored on the SD card after that are viewable and are all the same size at 2,065 KB. Needless to say that I am very disappointed that the one time I needed the video off my Kasa cam it was not there. I put a smaller 32 GB card in the camera and it has been working so far and I am able to call up 24/7 video from the iPhone app. Does anyone have a similar problem?
Kasa Camera 24/7 recordings missing and corrupted
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