Kasa Camera 24/7 recordings missing and corrupted

  @Bill333,

To Start, what was the SD Card brand / model that you were using. We would like to see if this is a problem we can replicate here. Other than that:

Due to the amount of variables that are at play here, such as SD card types and manufacturers, and that you seem to have many details of what happened; I would recommend that you bring this issue to the live support team where they can diagnose what actually happened. I am sure that they would like to have a better idea of what is happening when you are saying that it was skipping every other minute of videos. I am planning on leaving the post up to see if anybody has any similar experiences with their SD Cards. Let me know if there is something that I can do for you in the meantime. The live support can be contacted at by navigating to this page: Contact Support

  @Riley_S  Thank you for the reply. The SD card is 128 GB Samsung EVO Select MicroSDXC UHS-I U3 100MB/s card that has been in the camera since Nov of 2021

@Riley_S I'm having the same problem, several cameras, all have corrupted recordings that cannot be played back since 5/16, folder 22. SD cards used are: SanDisk 128GB High Endurance Video MicroSDXC Card with Adapter for Dash Cam and Home Monitoring systems - C10, U3, V30, 4K UHD, Micro SD Card - SDSQQNR-128G-GN6IA

Can footage be retreived or can the device be fixed

  @ScottX The dates being so close is troubling, was an updated pushed out to the cameras?

I did install another SD card and so far it is working but only time will tell. I did not reformat my card with the video issues in the hope that I can retrieve the video

ScottX wrote

@Riley_S I'm having the same problem, several cameras, all have corrupted recordings that cannot be played back since 5/16, folder 22. SD cards used are: SanDisk 128GB High Endurance Video MicroSDXC Card with Adapter for Dash Cam and Home Monitoring systems - C10, U3, V30, 4K UHD, Micro SD Card - SDSQQNR-128G-GN6IA

 

Can footage be retreived or can the device be fixed

@Bill333 I'm having a similar issue on two Kasa Smart cameras.

Both cameras are:

Model: KC410S

Hardware version: 1.0

Firmware version: 2.3.13

Both are installed with SanDisk 256GB MAX Endurance microSDXC cards (SDSQQVR-256G-GN6IA) and both were installed at the same time (within a few minutes of each other), on April 15.

The SD cards were formatted in camera and show total storage of 226.32 GB.

I was recently attempting to use the 24/7 recording playback, but noticed that the video would not display on one of the cameras, nor was there a time index, it was just showing "--:--:-- --" no matter where I scrolled along the timeline.

The "waiting" cursor spins and spins but nothing comes up, just a black screen and eventually it times out and shows the "No Recordings  Your camera hasn't recorded anything at the current moment" screen.

However, I noticed if I scrolled back in time, there was a point where the recording became available again.

In my case it was June 10, exactly 51 seconds after midnight (timestamp on the video) - the recording just stops and never starts again.

I checked the second camera and the same thing had happened - no video for the past few days, and the last recorded section stopped on June 10 exactly 49 seconds after midnight (from the timestamp on the video).

Unplugging the cameras and letting them start back up did nothing to resolve the issue.

Disabling and then enabling the 24/7 recording option also did not resolve the issue.

I ended up formatting one of the SD cards and that allowed the video recording to begin again on that camera.

The cloud-based motion video recordings on both cameras are not affected by this bug - they are all present and working.

Update:The camera that I did not format the SD card did begin 24/7 recording again on June 16 at 10:55 PM.

It did this on its own as I haven't changed anything on it since the initial power cycle and 24/7 disable/enable that was performed on both cameras.

Update: TP-Link support wants me to send both units in for replacement.

I guess we'll see if that resolves the issue, but I have my doubts.

This sounds more like a firmware bug.

I have 3 additional KC410S cameras installed at a separate location and I'm keeping an eye on them for this problem - they each have SanDisk 256GB High Endurance Video microSDXC Cards (SDSQQNR-256G-GN6IA) installed.

I was experiencing similar things. Stuff being recorded on SD card for 24/7 recording stopped playing back. Scratched my head for a week trying to trouble shoot. I remembered that it all started around the time when I set up activity zones in the app, so i deleted all activity zones (which was only 1 on my KC420WS firmware 2.3.13). And as soon as the activity zone was deleted, playback of content recorded AFTER deleting the activity zones began to play back. Nothing recorded while there was a set activity zone in the app. Recordings prior to setting the activity zone from 8 days ago are still able to be played.