Kasa Camera 24/7 recordings missing and corrupted

Kasa Camera 24/7 recordings missing and corrupted
Kasa Camera 24/7 recordings missing and corrupted
2022-05-20 14:20:31
Model: KC410S
Hardware Version: V1
Firmware Version: 2.3.13

I have a 128GB SD card in my camera and I needed video from it to document damage that was done to my fence less than 24 hours before. I could not pull it up on the app so I removed the SD card and followed the directions provided by KASA. When I opened the directory for yesterday there were only three folders (I am using WIN 10) labeled 00, 01, 23. So it was missing the rest of the hours of the day. Inside the 01 folder were only 9 folders all timestamped 5/19/2022 12:00 AM. They were all also 2,065 KB in size. When I tried opening any of these files I got a message that it could not be played and the file maybe corrupt.  I had directories on this card that went back to May 5 and each of those directories have 24 subfolders and each of those have 60 files corresponding to the 1 minute mp4 videos that make up the 24/7 recordings. However when I get to May 17,2022 there are only 17 folders instead of 24 and in the folders labeled "00" to "14" there are 30 files instead of 60 and they are seperated by 2 minutes instead of be time stamped every minute yet the video file is one minute long, so I am starting to loose every other minute of "24/7" video. In the next to last folder "15" instead of 60 files there are 520 files with the files time stamped up until 5/17/2022 2:15 PM being viewable and of varios sizes in the 7,005 KB range but at 2:16 PM they are "possibly corrupt" and cannot be viewed and no files stored on the SD card after that are viewable and are all the same size at 2,065 KB. Needless to say that I am very disappointed that the one time I needed the video off my Kasa cam it was not there. I put a smaller 32 GB card in the camera and it has been working so far and I am able to call up 24/7 video from the iPhone app. Does anyone have a similar problem?

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6 Reply
Re:Kasa Camera 24/7 recordings missing and corrupted
2022-05-20 17:09:46 - last edited 2022-05-20 17:10:25

  @Bill333,

To Start, what was the SD Card brand / model that you were using. We would like to see if this is a problem we can replicate here. Other than that:

 

Due to the amount of variables that are at play here, such as SD card types and manufacturers, and that you seem to have many details of what happened; I would recommend that you bring this issue to the live support team where they can diagnose what actually happened. I am sure that they would like to have a better idea of what is happening when you are saying that it was skipping every other minute of videos. I am planning on leaving the post up to see if anybody has any similar experiences with their SD Cards. Let me know if there is something that I can do for you in the meantime. The live support can be contacted at by navigating to this page: Contact Support

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Re:Kasa Camera 24/7 recordings missing and corrupted
2022-05-20 17:25:13

  @Riley_S  Thank you for the reply. The SD card is 128 GB Samsung EVO Select MicroSDXC UHS-I U3 100MB/s card that has been in the camera since Nov of 2021

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Re:Kasa Camera 24/7 recordings missing and corrupted
2022-05-28 19:47:36

@Riley_S I'm having the same problem, several cameras, all have corrupted recordings that cannot be played back since 5/16, folder 22. SD cards used are: SanDisk 128GB High Endurance Video MicroSDXC Card with Adapter for Dash Cam and Home Monitoring systems - C10, U3, V30, 4K UHD, Micro SD Card - SDSQQNR-128G-GN6IA

 

Can footage be retreived or can the device be fixed

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Re:Kasa Camera 24/7 recordings missing and corrupted
2022-05-28 20:29:35

  @ScottX The dates being so close is troubling, was an updated pushed out to the cameras?

I did install another SD card and so far it is working but only time will tell. I did not reformat my card with the video issues in the hope that I can retrieve the video

ScottX wrote

@Riley_S I'm having the same problem, several cameras, all have corrupted recordings that cannot be played back since 5/16, folder 22. SD cards used are: SanDisk 128GB High Endurance Video MicroSDXC Card with Adapter for Dash Cam and Home Monitoring systems - C10, U3, V30, 4K UHD, Micro SD Card - SDSQQNR-128G-GN6IA

 

Can footage be retreived or can the device be fixed

 

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Re:Kasa Camera 24/7 recordings missing and corrupted
a week ago - last edited a week ago

@Bill333 I'm having a similar issue on two Kasa Smart cameras.

 

Both cameras are:

Model: KC410S

Hardware version: 1.0

Firmware version: 2.3.13

 

Both are installed with SanDisk 256GB MAX Endurance microSDXC cards (SDSQQVR-256G-GN6IA) and both were installed at the same time (within a few minutes of each other), on April 15.

 

The SD cards were formatted in camera and show total storage of 226.32 GB.

 

I was recently attempting to use the 24/7 recording playback, but noticed that the video would not display on one of the cameras, nor was there a time index, it was just showing "--:--:-- --" no matter where I scrolled along the timeline.

 

The "waiting" cursor spins and spins but nothing comes up, just a black screen and eventually it times out and shows the "No Recordings  Your camera hasn't recorded anything at the current moment" screen.

 

However, I noticed if I scrolled back in time, there was a point where the recording became available again.

 

In my case it was June 10, exactly 51 seconds after midnight (timestamp on the video) - the recording just stops and never starts again.

 

I checked the second camera and the same thing had happened - no video for the past few days, and the last recorded section stopped on June 10 exactly 49 seconds after midnight (from the timestamp on the video).

 

Unplugging the cameras and letting them start back up did nothing to resolve the issue.

 

Disabling and then enabling the 24/7 recording option also did not resolve the issue.

 

I ended up formatting one of the SD cards and that allowed the video recording to begin again on that camera.

 

The cloud-based motion video recordings on both cameras are not affected by this bug - they are all present and working.

 

Update:The camera that I did not format the SD card did begin 24/7 recording again on June 16 at 10:55 PM.

It did this on its own as I haven't changed anything on it since the initial power cycle and 24/7 disable/enable that was performed on both cameras.

 

Update: TP-Link support wants me to send both units in for replacement.

I guess we'll see if that resolves the issue, but I have my doubts.

This sounds more like a firmware bug.

I have 3 additional KC410S cameras installed at a separate location and I'm keeping an eye on them for this problem - they each have SanDisk 256GB High Endurance Video microSDXC Cards (SDSQQNR-256G-GN6IA) installed.

 

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Re:Kasa Camera 24/7 recordings missing and corrupted
Yesterday

I was experiencing similar things. Stuff being recorded on SD card for 24/7 recording stopped playing back. Scratched my head for a week trying to trouble shoot. I remembered that it all started around the time when I set up activity zones in the app, so i deleted all activity zones (which was only 1 on my KC420WS firmware 2.3.13). And as soon as the activity zone was deleted, playback of content recorded AFTER deleting the activity zones began to play back. Nothing recorded while there was a set activity zone in the app. Recordings prior to setting the activity zone from 8 days ago are still able to be played. 

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