KS230 3Way Switches - One switch will only turn light on, not off

KS230 3Way Switches - One switch will only turn light on, not off

KS230 3Way Switches - One switch will only turn light on, not off
KS230 3Way Switches - One switch will only turn light on, not off
2022-08-23 14:06:33
Model: KS230 KIT  
Hardware Version: V1
Firmware Version: 1.0.14

I have 2 KS230 3way switches installed.  One of the switches turns the lights on and off without an issue.  The other (the remote) will only turn the lights on.  It does nothing if you press it to turn the lights off.  Also, the dimmer buttons on the remote don't affect the lights at all (the previously installed switch was a dimmer that worked correctly).

Any ideas what I might have done wrong? 

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Re:KS230 3Way Switches - One switch will only turn light on, not off
2022-08-23 21:21:55

  @RJnCA 

 

It sounds at least at face value that you have the traveler wires connected in the wrong order. Whichever wire is the Traveler 1 on Switch 1 should be Traveler 1 on Switch 2.  Same goes for traveler 2.  After you confirm this let us know and we can provide further instructions

 

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