Hs103p2 won't connect to internet

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Hs103p2 won't connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hs103p2 won't connect to internet
Hs103p2 won't connect to internet
2023-01-02 15:23:47
Model: HS103  
Hardware Version: V5
Firmware Version: ??

I got 2 for elderly mother. It setup fine via my app and see lights pulsing on device. Go to step to find internet but it just keeps searching on my app... Nothing.  Tried plugs closer to her router too.

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Re:Hs103p2 won't connect to internet
2023-01-04 02:29:17

Hi   @Didee 

Thank you for reaching out to the community.

 

Please try some tip here and see if it helps 

What should I do if I fail to configure the Kasa device?

Make sure VPN is off

You could also try a different mobile device to set up the kasa plug and see if that makes any difference. 

 

If you continue face the issue, may I know the model of your phone and its OS version, and have a screenshot of the error message? thank you 

 

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