Cannot save changes after firmware update

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Cannot save changes after firmware update

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Cannot save changes after firmware update
Cannot save changes after firmware update
2023-03-19 05:14:24
Model: Deco X55  
Hardware Version: V1
Firmware Version: Deco X55(US)_V1.6_1.2.0 Build 20230113

After updating I cannot save any changes for reserving IP's or port forwarding. When I try to add a port forward it says failed to save your settings please try again later and when I try to add a IP reservation it just shows me an X icon and doesn't update. All this is happening after I updated firmware.

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#1
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3 Reply
Re:Cannot save changes after firmware update
2023-03-20 10:04:54

  @CrashNoble 

Hi,  Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

 

Were you able to produce this issue every time?

If possible, It is suggested to edit the NAT forwarding and address reservation settings on the mobile 4G/5G data or a different network to see whether the same issue existed.

Please also restart the Deco system once to see whether it helped fix this issue.

Wait for your reply.

Best regards.

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#2
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Re:Cannot save changes after firmware update
2023-04-19 02:27:13

  @David-TP I have the same issue as OP. I restarted as you suggested and still have the same issue

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#3
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Re:Cannot save changes after firmware update
2023-04-23 07:45:00

  @Deviate 

Hi, Thanks for the feedback.

Could you please help me submit the APP log here:

How to submit Deco APP log

 

If possible, please also save some screenshots of the error message for me.

After that, it is suggested to install the beta APP here to see whether the same issue continued or not:

https://testflight.apple.com/join/L9UuHAwB

>>How to install the beta App in IOS via TestFlight

You could withdraw the beta APP by clicking "Stop Testing" on TestFlight.

 

Wait for your reply.

best regards.

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#4
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