EP10 smartplug stopped working, can't find network

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EP10 smartplug stopped working, can't find network

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ernieba1

2023-05-05 20:03:45

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Registered: 2023-05-05

EP10 smartplug stopped working, can't find network

2023-05-05 20:03:45

Model: EP10

Hardware Version: V1

Firmware Version:

I've had the EP10 for months, and it's worked fine. Suddenly, one day, the Kasa app on my phone could no longer find the plug. I followed the directions in the app to reconnect it to the plug, but for some reason, the app doesn't list my router. It lists many other connections, and I'm in a place with a strong connection (my phone finds my router easily). I've tried manually putting in the Network Name and password, but when I reconnect to my network, it said setup failed.

My router is a Motorola MG8702.

1 Reply

Solla-topee

2023-05-10 07:15:23

Posts: 13716

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Registered: 2020-05-19

Re:EP10 smartplug stopped working, can't find network

2023-05-10 07:15:23

@ernieba1

Hi,
In this case, you can refer to Case 3 in the link below to troubleshoot.
What should I do if I fail to configure the Kasa device?

If the problem remains, please help confirm the following information.
1. Confirm if your router broadcast a 2.4G Wi-Fi network. If so, please share the Wi-Fi name, security type, and channel of the 2.4G Wi-Fi. And check if the password includes special characters.
2. Please disable the 5G Wi-Fi band on your router, and then check if your other devices, such as the phone and tablet, can detect the 2.4G Wi-Fi network.
3. Please ensure your phone has no VPN program running.
4. If you enable a 2.4G guest network on the router, check if the smart plug can detect it when configuring.

Best Regards

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EP10 smartplug stopped working, can't find network

EP10 smartplug stopped working, can't find network

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